CQC report explained · a residential care home
What the CQC found at An Caladh House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found suitable staffing, recruitment checks, risk assessments, safeguarding arrangements and medicines systems. The home was clean and safety checks were up to date.
- Effective?
- Good
- Staff were trained and supported. People's needs, dietary requirements, mental capacity and healthcare needs were assessed and reviewed.
- Caring?
- Good
- Staff treated people with dignity and respect. Care reflected personal preferences and supported people to have choice, control and independence.
- Responsive?
- Outstanding
- Support was highly personalised. Staff helped people develop skills, access the community, build relationships and reduce incidents of distress or challenging behaviour.
- Well-led?
- Outstanding
- Inspectors found a strong person-centred culture, excellent management oversight and effective systems for feedback, audits and continuous improvement.
What inspectors found, March 2019
An Caladh House was rated Outstanding; inspectors found highly personalised care, strong leadership and no serious risks or concerns.
Inspectors visited on 7 and 8 January 2019. The visit was announced. They spoke with people, relatives, staff and health and social care professionals. They observed care and reviewed care records, staff files, complaints and other information.
The home supported up to 10 people with learning disabilities. Inspectors found safe, effective and caring support. Staff understood people's individual needs, helped people become more independent and worked with health professionals.
The strongest findings were about responsive care and leadership. Inspectors saw detailed support plans, activities that reduced isolation, progress in people's independence and strong systems for checking and improving the service.
The overall rating improved from Good at the previous inspection to Outstanding. Safe, Effective and Caring were rated Good. Responsive and Well-led were rated Outstanding.
Personalised support
Support plans recorded people's histories, preferences, abilities and goals in detail. Staff used this information to help people make progress.
“Support plans were written in an extremely sensitive and thoughtful way that reflected people's life history, and likes and dislikes in great detail.” from the report
Building independence
People were supported to develop everyday skills and take part in activities they chose. Inspectors saw goals being achieved, including using public transport and accessing the community safely.
“Goals included independent living skills, such as cooking, or safely accessing the community.” from the report
Reducing isolation
The home helped people take part in activities and develop meaningful relationships. Some people who had previously struggled to go out were supported to use local shops, parks and other places.
“The service went the extra mile to protect people from social isolation and help them develop meaningful relationships.” from the report
Strong leadership
People and staff were involved in decisions about the home. Management used audits, feedback and research to keep improving the service.
“There was an excellent level of management oversight. An effective system of audits was in place that ensured the service was regularly monitored to maintain existing high standards.” from the report
Communication support
The home used pictures and easy-read information to help people understand choices, activities and steps in daily tasks.
“Pictorial information was used to support people to communicate and to provide steps for them to follow to increase confidence and promote independence.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's individual communication needs, including the use of pictures, visual aids or other communication tools?
- 02What positive behaviour support would be used if my relative became distressed, and how would you try to reduce the need for physical intervention?
- 03How would you help my relative develop independence and take part in activities or community life?
- 04How would you manage and regularly review any psychotropic medicines prescribed for my relative?
- 05How would you keep our family informed about incidents, appointments, changes in care and progress towards goals?
This was a comprehensive inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 16 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of An Caladh House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.