What the CQC found at Ambika Lodge Care Home

Care plans included risk assessments for issues such as falls, mobility and skin damage. Staff had guidance on how to reduce risks and keep people safe.

“Care plans contained risk assessments for areas such as falls, mobility and skin integrity.” from the report

Inspectors were assured that the home had measures for safe visiting, testing, personal protective equipment, hygiene and managing outbreaks.

“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report

The home carried out regular checks on care records, medicines, health and safety and infection control. Improvements identified through these checks were addressed quickly.

“Records showed these checks were carried out on a regular basis and where they had highlighted areas for improvement, these were addressed quickly.” from the report

The home used telephone calls, video calls and window visits during the pandemic, and arranged later visits using safety measures.

“The registered manager told us they had used various communication methods to communicate with people's relatives which included telephone calls, teams calls and window visits during the pandemic.” from the report

Inspectors found one medicines administration error shortly before an audit. The manager corrected it immediately, but families should ask what action was taken to prevent a repeat.

“During the inspection we identified one administration error which had occurred very recently prior to an audit taking place.” from the report

Inspectors found enough staff overall, but one person said staff were occasionally thin on the ground. Most days, they said, help did not take long.

“Occasionally thin on the ground but most days someone straight here, we do not have to wait long.” from the report