CQC report explained · a nursing home
What the CQC found at Amberley Lodge - Purley
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, March 2021
Amberley Lodge - Purley was inspected but not rated; inspectors were assured about infection control during the COVID-19 pandemic.
The CQC carried out an announced, targeted inspection on 17 March 2021. It looked at infection prevention and control measures in response to the coronavirus pandemic.
Inspectors were assured that the home managed visitors, admissions, testing, PPE, shielding, social distancing and possible outbreaks safely. They also observed staff following PPE and social distancing guidance.
The home supported contact with families through phone calls, emails, video calls and a visiting pod. It also provided activities and wellbeing support for residents during restrictions.
This was not a full inspection of the home. The service was inspected but not rated, so the report does not give an overall quality rating or ratings for most areas of care.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections, including an up-to-date infection prevention and control policy.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Safe visiting
The home used a visiting pod, screening forms, temperature checks and lateral flow testing to reduce infection risks during visits.
“All visitors were asked to complete a COVID-19 screening form on arrival, and had their temperature checked.” from the report
Staff followed guidance
Inspectors saw staff using PPE and following social distancing guidance during the visit.
“Our observations during the inspection confirmed staff were adhering to PPE and social distancing guidance.” from the report
Family contact and wellbeing
The home kept families in touch with residents through different forms of communication and provided individual and group activities.
“The provider kept in touch with family members and people's friends through regular phone calls, emails and video conferencing.” from the report
Further development suggested
minorThe CQC signposted the provider to resources to develop its infection prevention and control approach. The report does not say exactly what needed developing.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently screened and supported to visit residents?
- 03How are new residents tested and supported during any isolation period?
- 04How does the home keep families in contact with residents if visits are restricted?
- 05What resources did the CQC suggest the home use to develop its approach?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and other areas of care were not assessed in this report. This explanation was written from the published report of 30 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led care, with safe and effective care rated Good.
Inspectors visited on 11 and 12 October 2018. The first day was unannounced. They spoke with people, relatives, staff and health professionals. They observed care, checked five care records, medicines, staff recruitment and training, the building and management records.
The home provides nursing, residential, dementia and end of life care for up to 59 older people. There were 49 people living there during the inspection. Inspectors found people were safe, received suitable food, drink and health support, and were cared for by trained staff.
Care was rated Outstanding because staff were especially kind, understood people with dementia and supported their personal histories, relationships and dignity. End of life care was also highly responsive, with staff helping people and relatives plan and receive personalised care.
The home was rated Outstanding overall, and also Outstanding for Caring, Responsive and Well-led. Safe and Effective were rated Good. Compared with the previous inspection in February 2016, the overall rating improved from Good to Outstanding, while Well-led remained Outstanding.
Kind dementia care
Staff understood people with dementia and treated them as individuals. They used personal histories, memory boxes and creative activities to reduce anxiety and support meaningful care.
“Staff were exceptionally kind and caring and demonstrated a real empathy and understanding of people with dementia.” from the report
End of life care
The home helped people and relatives discuss wishes, plan ahead and receive personalised support at the end of life. Staff worked with health professionals and responded to changing needs.
“The service responded rapidly to people's changing care needs so people experienced a comfortable, dignified and pain-free death.” from the report
Safe staffing and care
Inspectors found enough staff to support people promptly. Individual risks were assessed and reviewed, and staff used equipment safely.
“There were enough staff to care for people safely.” from the report
Strong leadership
Managers supported staff development and used audits, feedback and action plans to improve the home. Staff were motivated and proud of their work.
“Governance was well-embedded in the service with a strong framework of performance monitoring.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's specific dementia needs, including their personal history, routines and ways of communicating?
- 02How would you involve my relative and our family in planning and reviewing end of life care?
- 03How do you make sure staffing levels remain sufficient when staff are absent?
- 04How are medicines checked, recorded and monitored using the electronic medicines system?
- 05What activities and social opportunities would suit my relative's interests and abilities?
This was an inspection of the overall service, including care, nursing, medicines, staffing, premises and management, and all five key questions were rated. This explanation was written from the published report of 13 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Amberley Lodge - Purley
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- October 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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