CQC report explained · a residential care home
What the CQC found at Amarna House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, prompt responses to call bells, safe medicines management and suitable checks of equipment, fire safety and the environment.
- Effective?
- Good
- Staff assessed and updated people's needs, had regular training and supervision, and supported people with meals, choices and access to health professionals.
- Caring?
- Good
- People and relatives gave positive feedback. Staff generally knew people well, respected privacy and supported relationships, although one interaction did not respond to a person's questions or provide reassurance.
- Responsive?
- Good
- Care plans were detailed and person-centred. Activities were available every day, but complaints were not always recorded in line with the home's policy.
- Well-led?
- Good
- The registered manager was in post and quality checks, staff meetings and feedback systems were in place. Managers used action plans when checks identified issues.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and person-centred care, with some complaints records not always complete.
Inspectors visited on 6 and 7 September 2018. The first visit was unannounced. They spoke with people, visitors and staff, observed care, and checked care plans, medicines, staff files, training records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, detailed care plans, suitable training and positive relationships between staff and people.
People were supported to make choices and take part in activities. The home was clean and welcoming, and staff worked with health professionals to meet people's needs.
There were two points to note. One staff interaction did not provide a person with an answer or reassurance. Also, some complaints were dealt with but the responses and investigations were not always recorded as required.
Enough staff
Inspectors saw enough staff to meet people's needs. Call bells were answered promptly and staff were visible during the day.
“Observations showed there were enough staff working in the home to meet people's needs and to support people.” from the report
Detailed care planning
Care plans included people's needs, preferences, medical history and life stories. They were reviewed and updated regularly.
“Care plans were person-centred and held detailed information on people's preferences, likes and dislikes.” from the report
Kind relationships
People and relatives spoke positively about staff. Inspectors saw meaningful interactions and staff supporting people's relationships and choices.
“We observed meaningful interactions between staff and people.” from the report
Safe medicines
Inspectors found medicines were stored safely and records showed people received them as prescribed.
“Medications were managed safely. Records confirmed people had received their medicines as prescribed.” from the report
One poor interaction
minorInspectors saw one occasion when a staff member did not answer a person's questions or offer reassurance. The manager addressed this with the staff member on the first day.
“We observed one interaction where a member of staff did not answer direction questions from a person.” from the report
Complaints paperwork
needs fixingThe home said complaints were dealt with, but response letters and investigation records were not always kept. This did not follow the home's complaints policy.
“Where complaints had been made, records showed they were not always responded to in line with company policy.” from the report
- 01How do you make sure complaints are investigated and response letters are recorded every time?
- 02What action was taken after the interaction where a person's questions were not answered?
- 03How will you make sure staff continue to update care plans when people's needs change?
- 04How are people and relatives involved in planning and reviewing activities and care?
- 05How do your daily and monthly checks identify and act on changes in people's needs?
This was an inspection of all five areas of the service, and the overall rating remained Good from the previous inspection. This explanation was written from the published report of 18 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Amarna House Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2014
Registered with the Care Quality Commission on 13 November 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
37 live-in carers within about an hour of York
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 32 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.