CQC report explained · a residential care home
What the CQC found at Alder House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with no concerns prompting this inspection.
This was an unannounced inspection on 9 April 2019. Inspectors observed care, spoke with people, relatives, staff and visiting professionals, and checked care records, recruitment files, medicines, incidents and management records.
They found people felt safe and that there were enough suitably recruited staff. Medicines, risks, infection control and the home environment were managed well. Staff supported people to eat well, access health professionals and make decisions in line with the law.
People and relatives described staff as kind and respectful. Care was personalised, and people were supported to choose their routines and activities. The service was rated Good for Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published in August 2016, was also rated Good.
Personalised care
Inspectors said personalisation was a central feature of the service. Staff knew people's needs and preferences well, and records helped new staff learn this information.
“We found personalisation was the ethos behind the service, and one of its key strengths.” from the report
Kind and respectful staff
People and relatives described staff as kind and supportive. Inspectors observed caring interactions and found that privacy, dignity and independence were respected.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safe care
The home had enough staff, used an electronic medicines system and responded appropriately when incidents occurred. The environment was clean and infection control procedures were followed.
“People were safe and protected from avoidable harm. Legal requirements were met” from the report
Inspectors raised no specific concerns in this report.
- 01How will you update my relative's care plan if their needs or mobility change?
- 02How do you monitor and support people who are at risk of losing weight?
- 03How will my relative and our family be involved in care plan reviews and decisions?
- 04What activities, community links and religious support are currently available for my relative?
- 05How do you review falls, other incidents and complaints to make improvements?
This was an unannounced comprehensive inspection covering all five CQC questions, including both the care provided and the home environment. This explanation was written from the published report of 1 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Alder House Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2014
Registered with the Care Quality Commission on 6 November 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.