CQC report explained · a residential care home
What the CQC found at Albemarle - Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. The home had suitable staffing, recruitment checks, risk assessments, fire-safety arrangements, infection-control measures and systems for managing medicines.
- Effective?
- Good
- Staff had up-to-date training, supervision and competency checks. People were supported with food, drink, healthcare, choice and independence, and the home followed the Mental Capacity Act.
- Caring?
- Good
- Inspectors observed kind and reassuring interactions. Staff respected people's privacy, dignity, personal choices, beliefs and involvement with family.
- Responsive?
- Good
- Care plans reflected people's needs and preferences, and were reviewed when needs changed. People were offered meaningful activities, support to avoid isolation and clear ways to complain.
- Well-led?
- Good
- The manager had improved notifications and quality checks since the previous inspection. The home consulted people, relatives and staff and used audits to identify and act on improvements.
What inspectors found, June 2018
Albemarle - Care Home was rated Good; inspectors found safe, kind and responsive care, with some care-record details still being updated.
This was an unannounced, comprehensive inspection on 2 May 2018. Inspectors spoke with people living at the home, relatives, staff, managers and health professionals. They reviewed care plans, daily records, staff files, training records, medicines and quality checks.
The inspectors found that people were safe and cared for by trained staff. Medicines, infection control, staffing, recruitment and the home environment were managed safely. People were supported with food, health needs, choices, privacy, dignity and activities.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The overall rating remained Good. Two recommendations from the November 2015 inspection had been addressed, covering notifications to the CQC and quality-management records.
Safe medicines support
Medicines were managed safely and staff followed appropriate procedures. Inspectors saw staff being patient and courteous during the medicines round.
“Staff were observed to be patient and courteous offering people a drink and discussing their medication.” from the report
Kind relationships
Staff provided emotional support and reassurance. Inspectors saw people responding positively to staff and relatives described the care as caring.
“People were observed to respond positively when staff approached; often smiling and engaging in pleasant conversation.” from the report
Meaningful activities
People could take part in activities suited to their interests, both in the home and in the community. Staff also spent time with people who chose to stay in their rooms.
“Observed activities included, arts and crafts, listening to music, reminiscing, and preparing for monthly themed meal times representative of cruising around countries of the world.” from the report
Improved oversight
The home had developed its quality checks since the previous inspection. Audits covered areas including care records, medicines, complaints, accidents and safeguarding.
“At this inspection we checked and found the registered manager completed quality assurance checks to maintain standards of service and identify any areas for improvement.” from the report
Some personal information was not recorded consistently
minorCare plans included people's backgrounds, interests and routines, but inspectors found that some routines and beliefs were discussed without being recorded consistently. The manager said these records would be reviewed.
“Care plans showed these were discussed but inconsistently recorded.” from the report
- 01How will you make sure each person's routines, beliefs and preferences are recorded clearly and kept up to date?
- 02How will you involve my relative in reviewing their care plan when their needs or preferences change?
- 03What activities would be available for my relative, including if they preferred to stay in their room?
- 04How would you support my relative's food preferences and any changes in their dietary needs?
- 05How can my relative or our family raise a complaint, and how would you keep us informed about the outcome?
This was a comprehensive, unannounced inspection covering all five CQC areas and the overall quality of the home. This explanation was written from the published report of 5 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Albemarle - Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.