CQC report explained · a residential care home
What the CQC found at Albany House - Bognor Regis
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2019
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced, comprehensive inspection on 2 and 3 January 2019. The home supported up to 18 people with mental health needs, and 16 people lived there during the inspection.
Inspectors spoke with everyone living in the home, staff and professionals. They looked around the home and checked care plans, medicine records, accidents, incidents and quality checks. People and professionals gave very positive feedback.
The home was rated Outstanding overall. Caring, Responsive and Well-led were rated Outstanding. Safe and Effective were rated Good. The home had improved from Good at its previous inspection in June 2016.
Kind and personal care
Staff understood people's mental health needs and responded calmly when people were anxious or distressed. Inspectors saw staff stay with people until they felt settled.
“People received outstanding care from a dedicated staff team who were very kind, caring and compassionate, and who demonstrated they would go the extra mile for people when necessary.” from the report
Personalised lives
People were supported to follow their interests, keep relationships and achieve personal goals. The home arranged activities and trips based on what people wanted to do.
“People were fully supported to live their lives the way they chose.” from the report
End of life support
Staff had completed end of life training and provided highly individual support. People's wishes were recorded and staff helped people and others in the home to prepare and grieve.
“People at the end of their lives received excellent care.” from the report
Strong leadership
The provider and registered manager were closely involved in the home and had created a clear caring culture. Staff said they were supported and listened to.
“The service was exceptionally well led by a provider and registered manager who were passionate about providing individualised care.” from the report
Safety arrangements
Inspectors found enough staff, safe recruitment checks, trained staff and up-to-date risk assessments. Medicines were administered safely and records showed when they had been given.
“People continued to receive their medicines safely from staff who had completed medication training.” from the report
Inspectors raised no specific concerns in this report.
- 01What has changed since the January 2019 inspection, particularly in staffing, training and management?
- 02How are people's mental health risks reviewed when their condition changes or they go out independently?
- 03How are people's end of life wishes recorded, reviewed and shared with the staff team?
- 04How are people and families involved in reviewing care plans and checking that activities still match their wishes?
- 05What do the latest medicine, accident and incident audits show, and what action followed any learning?
This was an unannounced comprehensive inspection covering all five key questions; inspectors spoke with everyone living in the home, six staff and professionals, and reviewed four care plans, medicine records and quality monitoring. This explanation was written from the published report of 5 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Albany House - Bognor Regis
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.