CQC report explained · a residential care home
What the CQC found at Alba Rose
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, emergency evacuation plans, medicines systems and recruitment checks were in place, although some maintenance checks had not been scheduled and one isolated PPE concern needed further assurance.
- Effective?
- Good
- People's needs, choices and health support were assessed. Staff had induction and training systems, but supervision had not always been frequent and some mental capacity decisions were not fully documented.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well, involved them in care planning and encouraged independence.
- Responsive?
- Good
- Care was personalised and people had choices about how they spent their time. Activities, communication support, visiting arrangements and end-of-life discussions were available, but the complaints log had not been updated recently.
- Well-led?
- Good
- There was a positive culture and an approachable new manager. The provider had identified several gaps and created an improvement plan, which inspectors recommended should be monitored closely.
What inspectors found, February 2022
Alba Rose was rated Good overall; inspectors found kind, safe care, with some records and staff-support checks needing improvement.
This was the home's first inspection because it was newly registered. The inspection visits took place on 3 and 10 November 2021. They were unannounced. An inspector visited, an experienced care user or carer spoke to people and relatives by telephone, and records, staff files and management systems were checked.
Inspectors found people received personalised care and were treated kindly. Care plans and risk assessments were detailed. Medicines were managed safely, staff followed safe recruitment checks, and people were supported with food, activities, healthcare and personal choices.
The provider had recently identified gaps in staff supervision, training records, maintenance checks and some other records. A new manager put an improvement plan in place and acted quickly. The inspectors recommended that progress should be monitored closely so the changes last.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found people were safe, had good outcomes, were treated with kindness, had their needs met and were supported by effective management.
Detailed care planning
Care plans and risk assessments gave staff useful information about people's needs and how to protect their quality of life.
“Care plans and risk assessment were detailed and provided staff with information to maintain people's quality of life.” from the report
Safe medicines
Inspectors found that medicines were received, stored, given and returned safely. People received them as prescribed.
“Medicines were safely received, stored, administered and returned to pharmacy when they were no longer required.” from the report
Kind and respectful care
People and relatives described caring staff. Inspectors observed positive interactions and found that privacy, dignity and independence were respected.
“People were treated with kindness and were positive about the staff's caring attitude.” from the report
Choice and activities
People could choose meals, activities and how they spent their time. The home used feedback to change unpopular meals.
“Menu choices were discussed with people and unpopular meals were removed from the menu based on feedback.” from the report
Staff supervision
needs fixingStaff supervision and appraisals had not always happened often enough. The new manager had plans to improve and monitor this.
“Staff received some supervision and appraisals to support them in their role. This had not always been frequent, and the new manager had systems in place to address and monitor this.” from the report
Incomplete capacity records
needs fixingSome mental capacity assessments and best-interest decisions were not fully documented. The manager was updating these records.
“However, the manager had identified not all assessments and decisions had been properly documented and was working to update these records.” from the report
Complaints log
minorThe previous complaints log had not been updated recently. The manager included complaints processes in the action plan.
“The previous manager had a log of formal complaints and their responses. However, this had not been updated recently.” from the report
Maintenance checks
minorSome environmental or equipment checks had not been scheduled. The provider acted during the inspection to address this.
“Where some checks had not been scheduled, swift action was taken during the inspection to address this.” from the report
- 01How often are staff now receiving supervision and appraisals, and are any still overdue?
- 02Which staff training and competency checks were identified as gaps, and have they all been completed?
- 03What progress has been made on the improvement plan, including maintenance checks and record keeping?
- 04How do you make sure mental capacity assessments and best-interest decisions are fully recorded?
- 05How is the complaints log now kept up to date, and how are complaints reviewed for learning?
This was the first planned inspection of the newly registered care home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 12 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Alba Rose
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2019
Registered with the Care Quality Commission on 13 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.