What the CQC found at 2 David's Close

People had caring relationships with staff who understood their individual and sometimes complex needs and wishes.

“People had developed caring relationships with staff who understood their individual and sometimes complex care and support needs and wishes.” from the report

Inspectors found enough staff for people's needs, including support in the community. Staff were trained to give medicines and their competence was checked.

“Staffing levels were looked at and determined to make sure they met the needs of the people using the service.” from the report

The home was clean and tidy, with suitable infection control arrangements described by staff.

“All areas of the service were clean and tidy with no malodours.” from the report

Not all staff had completed mandatory training, including a new staff member. Inspectors said this increased the risk that people might not receive effective or up-to-date support.

“Staff training records showed that not all staff had completed their mandatory training.” from the report

The manager was not aware of the Registering the Right Support guidance until the inspection. Inspectors recommended keeping up to date with current best practice.

“The registered manager told us that they had only been made aware of the Registering the Right Support guidance after the first day of this inspection.” from the report

The home's audits had not identified that some staff training was not up to date. The manager showed inspectors how this would be monitored in future.

“However, these audits had not identified that not all staff training was up to date.” from the report