CQC report explained · a residential care home
What the CQC found at Aire House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including visiting, testing, protective equipment, cleaning, social distancing and outbreak arrangements.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, April 2022
Inspected but not rated; inspectors found good infection control and COVID-19 safety arrangements.
This was an unannounced, targeted inspection on 8 February 2022. It checked infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found that visiting followed current guidance, with testing and checks in place. People who could not have visitors during isolation were supported to keep in touch by telephone and video calls.
The home had suitable supplies of protective equipment. Staff had infection control training, regular testing took place, and the home had updated policies, risk assessments, extra cleaning and regular checks.
The service was inspected but not rated. This report therefore does not give an overall quality rating or a rated score for the five areas of care.
Safe visiting
Visiting followed current guidance, with testing and checks in place. People unable to receive visitors during isolation were supported to stay in contact using calls and video technology.
“Visiting to the home took place in line with current guidance and appropriate testing and checks were in place.” from the report
Staff training and equipment
Staff had training in protective equipment, hand hygiene and infection control. The home had ample supplies of suitable protective equipment.
“Staff completed training including putting on and taking off PPE, hand hygiene and other IPC and COVID-19 related training and updates.” from the report
Cleaning and checks
The manager arranged extra cleaning and regular checks to monitor infection control standards.
“The manager ensured extra cleaning of the home took place and regular checks were carried out to ensure infection prevention and control standards were met.” from the report
Testing and vaccination
People and staff were tested regularly. At the time of inspection, the home was meeting the current requirement for non-exempt staff and visiting professionals to be vaccinated.
“People and staff were tested regularly which helped identify cases of COVID-19 in a timely manner.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the inspection on 8 February 2022?
- 02How are visits managed if a resident is isolating, and how will the home help them keep in touch with family?
- 03How often are residents and staff tested now, and how are positive results managed?
- 04How do you manage staffing pressures, and what effect would staff shortages have on residents' care?
- 05What were the home's most recent full CQC ratings for Effective, Caring, Responsive and Well-led?
This was an unannounced targeted inspection of infection prevention and control practices and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 15 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Aire House was rated Good overall, with safe, caring and person-centred support and no breaches reported.
This was a comprehensive inspection on 6 and 15 December 2017. The first visit was unannounced. The second was announced so people living there could be available to speak with inspectors. Inspectors spoke with six people, two relatives and seven staff. They also reviewed care records, recruitment files, medicines arrangements, training and management records.
The home was supporting eight people. Inspectors found a welcoming and relaxed atmosphere. Staff knew people well, including their likes, dislikes and interests. People were supported with medicines, health appointments, daily activities, work, relationships and holidays. Care plans included people's goals and personal preferences.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was rated Good at the previous inspection in November 2015 and remained Good at this inspection.
Staff knew people well
Staff understood people's needs, preferences and interests. Inspectors saw relaxed and appropriate interactions.
“Staff were knowledgeable about the people they supported and they knew about their likes and dislikes and interests.” from the report
Safe medicines and recruitment
The home had arrangements for medicines and completed appropriate checks before staff started work.
“The service had systems in place for the safe management of medicines.” from the report
Independence and choice
People were involved in decisions about the home and their own care. Staff supported people to make choices and pursue their goals.
“People were actively involved in every aspect of the service to the extent of their abilities.” from the report
Active lives
Flexible staffing helped people attend activities, go to work, maintain relationships and take holidays.
“Staffing was flexible to allow people to attend their chosen activities during the evenings and at weekends.” from the report
Positive management
Managers used audits and feedback to monitor the service and identify improvements.
“The management team had a range of knowledge and experience to effectively manage the service and drive improvement.” from the report
Safety issue under review
minorA person raised a safety concern during the inspection. The report does not explain the concern or record the outcome of the manager's investigation.
“During our visit one safety concern was raised with us and the registered manager agreed to look into the issue in more detail.” from the report
- 01What was the safety concern raised during the inspection, and what action was taken after it was investigated?
- 02How will you make sure medicines remain safely managed, including staff competency checks?
- 03How are people involved in reviewing their care plans, goals and key worker arrangements?
- 04How do you make sure staffing remains flexible enough for people's work, activities, holidays and family visits?
- 05What recent feedback from people, relatives and staff has led to a change in the home?
This was a comprehensive inspection covering all five CQC questions, with the previous Good rating from November 2015 reviewed and retained. This explanation was written from the published report of 22 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Aire House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- August 2012
Registered with the Care Quality Commission on 21 August 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.