CQC report explained · a residential care home
What the CQC found at Advent Care Solutions Ltd
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, staffing, recruitment checks, medicines arrangements and safety checks. One risk assessment had not been updated after a person's needs changed, but the home confirmed it was updated after the inspection.
- Effective?
- Good
- People's needs were assessed and staff received training, supervision and appraisals. People were supported with healthcare, nutrition, communication and their rights and choices.
- Caring?
- Good
- Staff treated people with dignity and respect. Inspectors observed warm, relaxed interactions and found that staff encouraged independence and understood people's communication needs.
- Responsive?
- Good
- Care plans were detailed and personal, and were reviewed when people returned for respite stays. People were supported with activities they enjoyed and had a complaints process.
- Well-led?
- Good
- The manager was described as open and accessible. Audits, meetings, surveys and feedback were used to monitor and improve the service.
What inspectors found, November 2018
Advent Care Solutions Ltd was rated Good; inspectors found safe, kind and person-centred care, with one risk record needing an update.
This was the first inspection since the home registered with the CQC. It was unannounced and took place on 15 August 2018. Inspectors spoke with people, relatives, staff and a health professional, and checked care, staff and quality records.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found suitable staffing, safe medicines arrangements, trained staff, clean premises and care that supported people's choices and independence.
People were supported with health needs, food, activities and contact with the community. Staff were described as caring and respectful. The home had systems for complaints, feedback and checking the quality of care.
One risk assessment had not been updated after a person's needs changed. The manager said it would be updated without delay, and the home later confirmed this had been done.
Safe medicines and staffing
Inspectors found suitable staffing levels, safe recruitment checks and well-managed medicines.
“Medicines records were comprehensive and well kept.” from the report
Kind and respectful support
Staff were observed speaking with people warmly and respectfully. They supported people to do things for themselves where possible.
“all interactions were caring, warm, respectful and relaxed.” from the report
Personalised activities
People were supported to take part in activities based on their interests, both at home and in the community.
“People were supported to take part in a wide range of activities in the home, local and wider communities.” from the report
Good quality monitoring
The home carried out regular checks on medicines, care records and health and safety, and acted on shortfalls.
“Auditing systems were being used effectively to monitor the quality of care and support being delivered at the service.” from the report
One risk record was out of date
needs fixingOne care record did not reflect a person's changing needs because the risk assessment had not been updated. The home said it would correct this promptly and later confirmed that it had been updated.
“We noted in one care record we viewed that the risk assessment had not been updated in response to the persons changing need.” from the report
- 01How do you make sure risk assessments are updated quickly when a person's needs change?
- 02How will you support the person's usual routines and activities during a respite stay?
- 03How will you communicate with the person's family and health professionals about changes in their needs?
- 04What activities can you provide that match the person's interests and communication needs?
- 05How can the person and their family give feedback or make a complaint during the stay?
This was the first comprehensive inspection since registration and covered all five CQC questions, including the accommodation and care provided. This explanation was written from the published report of 1 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Advent Care Solutions Ltd
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017
Registered with the Care Quality Commission on 8 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Brent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 74 can care for a couple. 11 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.