CQC report explained · a residential care home
What the CQC found at Adrian O'Brien Rachel Amiee O'Brien - 122 Scorer Street
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2018
Rated Good overall; inspectors found kind, person-centred care, but safe recruitment required improvement.
This was a comprehensive, announced inspection on 5 November 2018. One inspector spoke with the person living at the home, two relatives and the registered manager. They checked care records, medicines, staff recruitment and training, and records about running the home.
The overall rating was Good. Effective, caring, responsive and well-led were all rated Good. Inspectors found that the person was supported to make choices, stay independent, access the community and receive care that reflected their needs.
Safe was rated Requires Improvement. Full background information from Disclosure and Barring Service checks had not always been received before new staff were employed. The manager took immediate action to update the records, and inspectors found no evidence of serious risks or concerns.
Choice and independence
The person was supported to make their own choices, go out into the community and take part in activities and holidays they enjoyed.
“I go out most days. I choose the things I want to do.” from the report
Kind and respectful care
Inspectors found that staff knew the person well and supported their privacy, dignity and independence.
“They take time to listen to me and understand my ways.” from the report
Personalised support
Care plans included detailed information about the person’s needs, life experiences and important relationships. The plans were reviewed and updated.
“The person had a detailed set of care and support plans which were personalised to their own needs.” from the report
Medicines and health support
Medicines were stored, recorded and reviewed safely. Staff had training and worked with external health professionals when needed.
“We saw that arrangements were in place to enable the person to receive their prescribed medicines safely.” from the report
Recruitment checks
seriousThe home did not always have all the information needed to confirm new staff were suitable before they were employed. The manager took immediate action to update the records.
“They had not received all the information required to confirm the staff were suitable to be employed in the service.” from the report
- 01Have all required Disclosure and Barring Service information and other recruitment checks now been completed for every staff member?
- 02What is the process for checking that new staff are suitable before they begin supporting someone?
- 03How are medicines checked and audited to make sure they continue to be managed safely?
- 04How will the person’s wishes about future end of life care be discussed and recorded?
- 05How are the person and their relatives involved when care plans are reviewed or changed?
This was a comprehensive inspection covering all five key questions; the home could accommodate up to two people, and one person was living there at the time. This explanation was written from the published report of 27 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Adrian O'Brien Rachel Amiee O'Brien - 122 Scorer Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Adrian O'Brien Rachel Amiee O'Brien - 122 Scorer Street →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.