CQC report explained · a nursing home
What the CQC found at Adelaide House Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised care, with improvements in people's dignity since the previous inspection.
This was an unannounced inspection by two inspectors on 13 June 2019. They spoke with people, relatives, staff and a visiting physiotherapist. They reviewed care records, medicines records, recruitment files, training records and records about how the home was managed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, good links with health professionals and personalised care plans.
People and relatives described kind and attentive care. Inspectors saw respectful interactions, meaningful activities and support for people's choices, relationships and independence. Dignity had been an area for improvement at the previous inspection, and inspectors found that this had improved.
Kind and respectful care
People and relatives described staff as kind and attentive. Inspectors saw friendly interactions and found that people's privacy and dignity were protected.
“People were treated with respect. People's privacy was upheld, and their dignity was maintained.” from the report
Safe medicines
Staff managed medicines safely and discreetly. They had training and yearly checks of their competence.
“Medicines were stored, and staff managed medicines safely.” from the report
Personalised support
Care plans included people's backgrounds, preferences, interests and communication needs. Staff knew people well and reviewed plans monthly.
“Care plans were person centred, they included information about the person's background, their current needs, their likes and dislikes and what is important to them such as important relationships.” from the report
Activities and relationships
People could take part in activities suited to their interests and abilities. Staff also supported visits, outings and time with important people.
“People had access to a structured activity programme that was inclusive of abilities, interests and needs.” from the report
Open management
People, relatives and staff felt able to speak with managers and give feedback. Audits and action plans were used to identify and address improvements.
“Staff, people and relatives told us they were given opportunities to give their views on the service and felt confident that feedback was listened to and acted upon.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's particular health needs, such as diabetes, mobility problems or sensory impairment?
- 02How do you protect people's dignity when giving medicines or providing personal care in shared areas?
- 03Which activities would suit my relative's interests, abilities and communication needs?
- 04How often would my relative's care plan be reviewed, and how would I be involved?
- 05How would you support my relative with end of life care if that became necessary?
This was an inspection of the whole care home and its care, covering all five CQC areas and the premises; the report says no one was receiving end of life care during the visit. This explanation was written from the published report of 3 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Adelaide House Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 24 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.