CQC report explained · a residential care home
What the CQC found at Bournemouth
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2019
Rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced planned inspection on 23 July 2019. One inspector spoke with four people, managers and care workers. They reviewed care records, medicines records, a staff file and records about the running of the home.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind and respectful, and care was tailored to their needs and preferences.
Inspectors found that people were supported to be independent and take part in community life. Medicines, recruitment, training, healthcare, food, cleanliness and quality checks were managed safely.
The overall rating was unchanged from the previous Good rating, published in November 2016. The report says the home used some restrictive practices only as a last resort and in a person-centred way.
Personalised independence
Support focused on people's choices, skills and independence. People were encouraged to go out and take part in activities that interested them.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Kind and respectful staff
Staff knew people well and adapted their communication and support to each person. Inspectors saw people who were comfortable approaching staff.
“In all the interactions we saw and heard, staff were kind and respectful.” from the report
Safe systems
Inspectors found safe arrangements for medicines, recruitment, risk management, equipment and infection control.
“New staff started work only after the satisfactory completion of pre-employment screening, such as criminal records checks and obtaining references.” from the report
Active community life
People went out regularly, used local shops and cafes, attended activities and kept in touch with their families.
“People led active lives, doing things they were interested in and spending time out and about.” from the report
Open management
The manager was present in the home, involved people and staff, and used regular checks to monitor quality.
“The registered manager oversaw ongoing quality checks. Any shortfalls found were promptly addressed.” from the report
Home size
minorThe home was registered for nine people. Inspectors noted that this is larger than current best practice guidance for care homes for people with a learning disability, although they said the building and approach reduced the impact.
“The service was registered to support up to nine people. This is larger than current best practice guidance in relation to care homes for people with a learning disability.” from the report
DoLS assessments pending
needs fixingThe manager had applied for new authorisations where needed, but some applications were still waiting to be assessed by the relevant local authorities.
“However, these were still awaiting assessment by the local authorities who commissioned people's services.” from the report
- 01How do you make sure each person's care plan reflects their current needs, preferences and aspirations?
- 02What restrictive practices are used, when might they be needed, and how do you make sure they remain a last resort?
- 03Which DoLS applications are still awaiting assessment, and how are people's rights protected while they wait?
- 04How will my relative be supported to build independence and take part in activities outside the home?
- 05How are relatives involved in care reviews and raising concerns or complaints?
This was an unannounced inspection covering all five CQC questions, with checks including two care records, nine medication records and one staff file. This explanation was written from the published report of 30 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2016
Rated Good; inspectors found safe, kind and personalised care with good management.
This was an unannounced inspection on 18 October 2016. One inspector met seven people, spoke with three people and contacted two relatives. They also spoke with three staff, reviewed three care plans and three staff files, and checked staffing, training and management records.
The inspectors found enough trained staff, safe medicines arrangements and suitable risk assessments. People had personalised care plans and were supported to make choices about food, activities and how they spent their day. Staff were described as kind, respectful and knowledgeable about the people living there.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This means the inspectors found the home was meeting the relevant standards at the time of this inspection. The report does not identify any breaches or enforcement action.
Personalised care
Care plans recorded people's likes, dislikes, preferences and aspirations. Staff used this information to support people's daily choices.
“People had person centred care plans which identified their likes, dislikes and preferences.” from the report
Kind and respectful staff
Inspectors saw a relaxed atmosphere and found staff were patient, flexible and attentive to people's communication and choices.
“People were cared for by staff who were kind and considerate.” from the report
Safe staffing and medicines
Staffing was adjusted to people's needs and activities. Medicines were administered by trained staff, with checks to identify errors promptly.
“There were sufficient numbers of staff to meet people's care and support needs.” from the report
Activities and community links
People were supported to go shopping, visit a coffee shop, attend clubs, swim and use the small holding. They could also choose activities at home or time alone.
“People had opportunity to engage in a range of social and leisure activities.” from the report
Open management
The manager was accessible and the report found a positive culture. Quality checks and feedback were used to make improvements.
“There was a positive culture within the home and an openness to receive feedback and make improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you match the current staffing arrangements to my relative's care needs and preferred activities?
- 02How would staff support my relative's specific health conditions, risks or communication needs?
- 03How are care plans reviewed, and how would my family be involved in those reviews?
- 04What activities and community opportunities could my relative take part in?
- 05How should we raise a concern or complaint, and how would it be followed up?
This was an unannounced inspection of the overall service, covering all five CQC questions and providing ratings for each one. This explanation was written from the published report of 22 November 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bournemouth
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 7 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.