CQC report explained · a residential care home
What the CQC found at Acacia House - Peterborough
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were in place.
This was a targeted inspection on 5 March 2021. It looked at how well the home was prepared to prevent and control COVID-19 infections.
Inspectors found good arrangements for visitors, including testing, temperature checks, health questions and protective equipment. They also found the home clean and tidy, with frequent cleaning and plans for managing a possible outbreak.
The home had arrangements for testing people and staff, supporting social distancing and helping people stay in touch with relatives. Inspectors were assured across the infection control areas they checked.
The service was inspected but not rated. This was not a full inspection of all five areas of care, so it does not give an overall quality rating.
Visitor safety
Visitors were subject to testing, temperature checks, a health questionnaire and protective equipment before entering.
“A safe process was in place for any visitors to the service including a rapid test for COVID-19, regular temperature checks, a health questionnaire and wearing personal protective equipment (PPE).” from the report
Clean environment
The home was clean and tidy, with deep cleaning and frequent cleaning of items that people often touched.
“There was a cleaning programme in place with deep cleans and frequent disinfecting and sanitising of frequently touched items.” from the report
Outbreak planning
The provider had plans for a possible COVID-19 outbreak, including using groups of staff to reduce the number of people supporting someone.
“The provider had contingency plans in place to manage any potential future outbreak of COVID-19.” from the report
Keeping in touch
Visits were planned and limited, while other ways of maintaining contact included phone calls, social stories and pictures.
“Other means of staying in touch with relatives and friends included the use of phone calls, social stories and pictures.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 5 March 2021?
- 02How do you currently manage testing, protective equipment and visiting arrangements?
- 03What cleaning programme is in place, including cleaning of frequently touched items?
- 04What is your current plan for managing a COVID-19 or other infection outbreak?
- 05How would you help residents keep in touch with relatives if visits had to be limited?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the other areas of care or the service overall. This explanation was written from the published report of 23 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Acacia House - Peterborough was rated Good overall; inspectors found kind, person-centred care but some safety records and notifications needed improvement.
This was an unannounced planned inspection on 17 September 2019. One inspector spoke with people, a relative, staff and visiting professionals. They also reviewed care records, complaints information and other records.
The home supported five younger adults with autism, physical disabilities and learning disabilities. Inspectors found that people were treated with kindness and supported to make choices, develop skills and live as independently as possible.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. However, one safeguarding incident had not been reported to the CQC when it should have been, and completed medicine administration records were not kept on file.
The overall rating was unchanged from the previous Good rating, published on 25 March 2017.
Choice and independence
People were supported to have control over their lives and to develop skills that could increase their independence.
“People were supported to have maximum choice and control of their lives” from the report
Staff understood people
Staff knew people's individual needs and followed their care plans and risk assessments.
“Staff knew the people they supported and assisted people in line with their individual wishes” from the report
Kind relationships
Inspectors saw warm relationships between staff and people. People and relatives also spoke positively about the care.
“We saw staff had good relationships with people and people enjoyed their company.” from the report
Support with activities
People were supported to keep their interests and hobbies, both inside and outside the home.
“Staff supported people to maintain their interests and hobbies both inside and outside of the service.” from the report
Safeguarding notification missed
needs fixingOne safeguarding incident was not reported to the CQC as legally required. The manager said this would be corrected immediately.
“However, one safeguarding incident had not been notified to the CQC as legally required.” from the report
Medicine records incomplete
needs fixingStaff were trained and medicines were reviewed, but completed medicine administration records were not kept on file. The manager said this would be improved immediately.
“However, completed medicine administration records were not kept on file.” from the report
- 01How do you now make sure every safeguarding incident that must be reported to the CQC is notified on time?
- 02How are completed medicine administration records stored, checked and kept available?
- 03What changes were made immediately after the inspection, and how have you checked that they worked?
- 04How will my relative be involved in care reviews and decisions about their support?
- 05How will you support my relative to keep their interests, build skills and become more independent?
This was an unannounced inspection of the care home, covering accommodation and personal care and rating all five CQC key questions. This explanation was written from the published report of 24 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Acacia House - Peterborough
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.