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CQC report explained · a nursing home

What the CQC found at Acacia Care Centre

Goodpublished 12 October 2022, 3 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Acacia Care Centre.

The story over the years

Every inspection of Acacia Care Centre

6 rated inspections over 7 years: the service has held its Good rating throughout.

  1. October 2022Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. January 2021Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Requires improvement
  3. January 2020Requires improvementstayed Requires improvement
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  4. December 2018Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  5. May 2016Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. June 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  7. January 2025

    Registered with the Care Quality Commission on 31 January 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

At least 100 live-in carers within about an hour of Croydon

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.

Sharon R.
2 reviews
From £1,015 a week, 25 years caring
Based about 7 minutes from Croydon. Can care for a couple
Rosa Maria D.
3 reviews
From £1,148 a week, 3 years caring
Based about 8 minutes from Croydon
Hamida K.
1 review
From £928 a week, 13 years caring
Based about 10 minutes from Croydon. Can care for a couple
Jessica S.
1 review
From £1,400 a week, 16 years caring
Based about 10 minutes from Croydon. Can care for a couple
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
Marie-anne B., about Carla A.
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Bianca V., about Terry S.
See live-in carers near CroydonProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.