CQC report explained · a nursing home
What the CQC found at Abbotsleigh Dementia Nursing and Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, arranged testing, maintained hygiene and had plans to prevent or manage infection outbreaks.
- Effective?
- Good
- This was not covered by the targeted inspection.
- Caring?
- Good
- This was not covered by the targeted inspection.
- Responsive?
- Good
- This was not covered by the targeted inspection.
- Well-led?
- Good
- This was not covered by the targeted inspection.
What inspectors found, April 2021
Abbotsleigh Dementia Nursing and Residential Care Home: inspected but not rated; inspectors found strong COVID-19 infection controls and support for family contact.
This was an announced, targeted inspection on 09 March 2021. It looked at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home used personal protective equipment safely, arranged testing, kept the building clean and managed infection risks. There were plans to isolate people with COVID-19 if needed.
The home supported telephone, internet and in-person contact with families in ways intended to reduce infection spread. Staff also provided activities and stimulation.
The service was inspected but not rated. This report does not give an overall quality rating.
Infection control
Inspectors were assured that PPE, testing, hygiene, social distancing and infection outbreak arrangements were in place.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Family contact
Staff helped people keep in touch with relatives by telephone, internet and carefully arranged in-person visits.
“People were well supported by staff to have telephone and internet contact with their family and friends.” from the report
Visiting arrangements
The home offered outside visits and visits through a screened room, with measures intended to reduce infection spread.
“The staff facilitated in person visits in a manner which minimised the risk of infection spread” from the report
Activities and stimulation
Staff supported people's welfare and provided activities to give them stimulation.
“Staff ensured people's welfare had been maintained and they had sufficient stimulation, with activities facilitated by staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support telephone, internet and in-person contact with families?
- 02What arrangements are now in place to isolate people if there is a COVID-19 infection or outbreak?
- 03How are residents and staff tested for COVID-19, and how quickly are results acted on?
- 04How do you make sure PPE is available and used safely throughout the home?
- 05What activities and stimulation are currently available for residents?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the home's overall quality or the other four key questions. This explanation was written from the published report of 14 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care, with significant improvements since the previous inspection.
The inspection was unannounced and took place on 13 November 2018. Inspectors spoke with people living at the home, relatives and staff. They observed care and reviewed care records, staff records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, clean surroundings, suitable care plans and staff who treated people with kindness and respect.
The previous inspection in November 2017 rated the home Requires Improvement and found five legal breaches. This inspection found significant improvements, and the provider had met all of those breaches.
Improvements since the last inspection
The home had acted on the serious shortfalls found in 2017. Inspectors found that all previous breaches had been met.
“At this inspection, significant improvements had been made and the provider had met all of the breaches found at the last inspection.” from the report
Safe medicines and staffing
Medicines were ordered, stored and given safely. Inspectors also found enough staff on duty and appropriate checks when staff were recruited.
“Medicines were managed safely and there had been no errors in administration.” from the report
Kind and respectful care
Staff knew people well and supported their dignity, choices and independence. Inspectors saw staff using patience and kindness when helping someone to eat.
“Staff cared for people in an empathetic and kind manner.” from the report
Personalised support and activities
Care plans included people's histories, preferences and routines. People could join activities such as music, art, exercise, trips and community outings.
“People could take part in a range of planned activities, either with the service or within the community.” from the report
End of life planning
People's wishes about their end of life care were recorded. Staff had training to help keep people comfortable and support families at a difficult time.
“The service supported people at the end of their life to have a comfortable, dignified pain free death.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure the improvements found after the 2017 inspection have been maintained?
- 02How will you assess and review my relative's dementia, nursing, eating and drinking needs?
- 03How many staff will usually be on duty for my relative's needs, and how do you cover staff absences?
- 04How will you support my relative to take part in activities that match their interests and abilities?
- 05How will you record and follow my relative's end of life wishes, including any decisions about treatment?
This was an unannounced inspection covering all five CQC questions and the overall rating, including checks on care, staffing, records, medicines and quality monitoring. This explanation was written from the published report of 14 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Abbotsleigh Dementia Nursing and Residential Care Home
3 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Abbotsleigh Dementia Nursing and Residential Care Home →
- December 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Abbotsleigh Dementia Nursing and Residential Care Home →
- February 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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