CQC report explained · a residential care home
What the CQC found at Abbotsfield Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, suitable recruitment checks, safe medicines systems and effective infection control.
- Effective?
- Good
- Staff were trained and skilled, including in supporting people living with dementia. People received support with food, drink and healthcare, and their rights under the Mental Capacity Act were protected.
- Caring?
- Good
- Staff treated people with kindness, patience, dignity and respect. People were offered choices and supported to remain as independent as possible.
- Responsive?
- Good
- Care was personalised and based on people's needs, preferences and communication methods. People were supported to maintain relationships, take part in activities and raise concerns.
- Well-led?
- Good
- The manager had created a person-centred culture and used feedback to improve the home. Staff felt supported, and the home worked with other services to meet people's needs.
What inspectors found, June 2022
Rated Good; inspectors found safe, kind and personalised care, with some planned improvements delayed.
Inspectors made an unannounced visit on 17 May 2022. They spoke with people, relatives, staff and managers, observed care, looked around the home and checked care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable training, kind care and care plans that reflected people's needs and wishes.
People were supported to eat and drink, access healthcare, keep relationships and join activities. The provider was also following infection control and visiting guidance. This was the first inspection since the service was registered under the current provider. The previous provider's rating was Good in 2018.
Enough staff
Inspectors found that staffing levels gave people the care and attention they needed. Staff were described as attentive and patient.
“People received the care they needed because there were enough staff to support them.” from the report
Skilled dementia care
Staff understood how to support people living with dementia and used effective ways to reduce anxiety and provide reassurance.
“Staff were skilled at supporting people who were living with dementia.” from the report
Kind and respectful care
People were treated with kindness and patience. Staff knew people well, respected their choices and promoted their dignity and independence.
“People were treated in a kind, caring and patient way by staff who knew them well.” from the report
Personalised activities
People received care based on their individual needs and interests. They could join activities and maintain important relationships.
“People received person-centred care that met their needs and took account of their wishes.” from the report
Good management
The manager used people's feedback and worked with other services to improve care and the home environment.
“The provider and registered manager were committed to the continuous improvement of the service.” from the report
Garden improvements delayed
minorPlans for an enclosed, safe garden had not yet been completed because some improvements were delayed during the COVID-19 pandemic.
“Some planned improvements had been delayed due to the COVID-19 pandemic.” from the report
Safeguarding concern had been raised
needs fixingOne relative had raised a concern about how their family member had been protected from abuse. The report says this was addressed through safeguarding procedures.
“One relative had raised concerns regarding how their family member had been protected from abuse.” from the report
- 01What is the current timetable for completing the enclosed, safe garden?
- 02What happened after the safeguarding concern raised by a relative, and what was learned from it?
- 03How do you check that staff remain competent to give medicines safely?
- 04How do you make sure care plans stay up to date when a person's needs or wishes change?
- 05Which activities are available for my relative, and how do you match them to their interests and abilities?
This was an unannounced inspection covering all five key questions, including infection prevention and control measures. This explanation was written from the published report of 16 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Abbotsfield Residential Care Home
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Abbotsfield Residential Care Home →
- July 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- April 2020
Registered with the Care Quality Commission on 23 April 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.