What the CQC found at Abbotsbury

People and relatives consistently spoke positively about staff. Inspectors saw staff responding to distress with reassurance and empathy.

“People and their relatives were consistently positive about the caring attitude of staff.” from the report

Risks were assessed and staff had guidance to reduce avoidable harm. People and relatives told inspectors the home felt safe.

“People told us they felt Abbotsbury was a safe environment in which to live and relatives were keen to confirm this.” from the report

People were involved in their care plans and supported to follow their interests, maintain relationships and achieve personal goals.

“People had choice and preference on how their care and support needs were met.” from the report

People and relatives could give feedback, attend meetings and contribute to care planning. Staff said managers were accessible and supportive.

“The service encouraged and facilitated people and their relatives to be heard.” from the report

Not all staff signed records to confirm they had applied creams. Some guidance for as-needed medicines was not sufficiently personal to the resident.

“Although staff were trained and competent to administer medicines, records were not always kept accurately and required some improvement.” from the report

Some monthly safety checks had not been recorded as planned, and some staff were out of date with refresher training. The manager had identified these issues and taken action.

“We did note some monthly checks had not always been carried out as planned.” from the report

Staff said it could sometimes be difficult to fit activities around caring tasks. The home planned to appoint a dedicated activity co-ordinator.

“Staff fed back they supported the recruitment of an activity co-ordinator as it was sometimes challenging to fit in activities with caring tasks.” from the report