CQC report explained · a nursing home
What the CQC found at Abbots Wood Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, safeguarding systems were in place, staffing levels were safe and medicines were managed safely. Infection control arrangements and COVID-19 vaccination checks were also satisfactory.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had training, supervision and support. People received suitable food and drinks and were helped to access healthcare services.
- Caring?
- Good
- People were treated with dignity and respect and were involved in decisions about their care. Staff were seen listening to people and responding promptly to requests.
- Responsive?
- Good
- Care was personalised to people's preferences, communication needs and interests. The home provided varied activities, supported relationships and had a complaints process.
- Well-led?
- Good
- The home had a clear management structure, regular audits and systems for learning from incidents and feedback. Staff and people were involved in developing the service.
What inspectors found, February 2022
Rated Good in all five areas; inspectors found safe, kind and personalised care in a newly opened home.
This was the first inspection since the home registered in January 2021. It was unannounced and took place on 25 and 26 January 2022. One inspector spoke with people, relatives and staff, observed care, and checked care records, medicines, recruitment and management records.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse and avoidable harm. Staffing levels were considered safe, medicines were managed safely, and staff had the training needed to meet people's health needs.
People were treated with dignity and involved in decisions about their care. Their food, healthcare, activities, communication and end of life wishes were supported. The home had audits, feedback systems and a management structure to monitor care and act on learning.
Safe staffing
Inspectors found staffing levels were safe and appropriate for the people living at the home. Recruitment was continuing as the home grew.
“Staffing levels had remained at a safe and appropriate level to meet people's needs.” from the report
Kind and respectful care
Staff listened to people, respected their privacy and supported their independence. People and relatives gave positive feedback about the care.
“People were treated with dignity and respect, respecting and promoting their individuality and independence.” from the report
Choice and activities
People could choose how to spend their time and which activities to attend. Activities were planned around people's hobbies and interests.
“A monthly and weekly activity planner was provided to inform people what was available.” from the report
Food and drink
People had access to varied meals, snacks and hot drinks. Staff recorded dietary needs and involved people in menu choices.
“People had access to food and hot drinks at all times.” from the report
Quality monitoring
The home used audits, feedback and reviews to check the quality of care. Inspectors found that learning from incidents was shared and acted on.
“Robust quality assurance systems were in place to continually review, monitor and assess the level of care and support provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing levels be maintained as more people move in and the remaining units open?
- 02What experience and training do staff have for supporting people living with dementia?
- 03How will you involve my relative and our family in reviewing care plans and making decisions?
- 04Which activities would be suitable for my relative, including if they cannot join group activities?
- 05How will you record and update my relative's healthcare needs, medicines and end of life wishes?
This was an unannounced first inspection covering all five key questions, including infection prevention and control and COVID-19 vaccination requirements. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Abbots Wood Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2021
Registered with the Care Quality Commission on 14 January 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.