CQC report explained · a residential care home
What the CQC found at Abbeycroft
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff knew how to recognise and report abuse. Risks were assessed, medicines were checked and staff had completed background checks, although risk records were being updated.
- Effective?
- Good
- Staff understood people's needs and supported them with meals, healthcare appointments and treatment. The report found that mental capacity and deprivation of liberty requirements were followed in the least restrictive way.
- Caring?
- Good
- People were treated with dignity and respect. Staff supported people to communicate, make everyday choices and maintain their independence.
- Responsive?
- Good
- Care was personalised, reviewed and changed when people's needs changed. People were supported with activities they enjoyed and families were involved in care discussions.
- Well-led?
- Good
- Managers checked care, reviewed incidents and worked with staff, families and specialist organisations. New systems for care planning and recording risks were being introduced.
What inspectors found, April 2019
Abbeycroft was rated Good overall; inspectors found safe, kind and personalised care, with some work still under way on personal care and risk records.
The inspection was unannounced and took place on 24 January 2019. One inspector spoke with one person living at the home, observed staff, spoke with managers and staff, and checked care plans, medicines, incidents, meetings, quality checks and recruitment records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people felt safe, staff understood their needs, medicines were checked, and staffing was available when people needed support.
People were treated with dignity, involved in decisions and supported with activities, meals and healthcare. The home was clean. Managers were improving records about risks and personal care, but the report says legal requirements were met. The previous inspection in March 2016 also rated the home Good.
People felt safe
People felt safe and at ease with staff. Staff understood how to recognise abuse and how to report concerns.
“People enjoyed living at Abbeycroft and felt safe and at ease around staff who understood their needs and how to keep them safe.” from the report
Kind and respectful care
Staff supported people when they were anxious or upset and respected their choices, privacy and independence.
“People were treated with dignity and respect and their independence was promoted.” from the report
Personalised support
Care was reviewed when people's needs changed. Staff supported people to enjoy activities that matched their interests and used their preferred ways of communicating.
“People's care was continually reviewed and updated according to their changing need.” from the report
Good management and teamwork
Managers reviewed incidents and care records, listened to staff and families, and worked with specialist organisations to improve support.
“The registered manager worked with a number of multi-disciplinary agencies including charities to better understand people's care and implement specialist advice” from the report
Personal care improvements were still in progress
needs fixingThe home had identified issues with people's personal care and had sought extra advice. Work to improve this was still under way at the inspection.
“The registered manager had sought additional advice and guidance to manage people's personal care where issues had been identified and were actively working on this to make improvements.” from the report
Risk records were being updated
minorThe provider had identified improvements needed in how risks were recorded. Risk assessments were being reviewed and updated.
“The registered provider explained how risk assessments for people were being reviewed and updated in line with their expectations and improved way of recording risks.” from the report
- 01What improvements have now been made to personal care, and how are they checked?
- 02Have the new systems for recording risks and care plans been fully introduced?
- 03How will you make sure staff understand my relative's preferred communication method and support needs?
- 04How are families involved when a person's care needs change?
- 05How do you check that staffing levels remain adequate when recruitment is ongoing?
This was a planned inspection covering all five key questions and the overall rating; the previous inspection in March 2016 was also rated Good. This explanation was written from the published report of 2 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Abbeycroft
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.