CQC report explained · a residential care home
What the CQC found at Abbey Lodge Care Home UNIT 1
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe and there were enough staff. Inspectors found safe recruitment, suitable risk assessments, safe medicines management and good infection control.
- Effective?
- Good
- Staff had training and support, and people were involved in decisions about their care. People received help to access health services and their mental health was reviewed.
- Caring?
- Good
- Staff knew people well, respected their privacy and listened to their views. Support was described as dignifying and personalised.
- Responsive?
- Good
- Care plans included people's histories, needs, interests and wishes. People were supported with activities, family relationships, voluntary work and developing independent living skills.
- Well-led?
- Good
- People and staff said managers were approachable and supportive. The manager and provider used audits, surveys and local authority monitoring to check the service.
What inspectors found, December 2017
Abbey Lodge Care Home UNIT 1 was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 22 November 2017 by one inspector. The inspector spoke with one person living at the home, two staff and the registered manager. They also reviewed care records for two people, medicines records, staff training, quality checks and three staff files.
The home supports up to three people with mental health needs. Three people were living there at the inspection. Inspectors found enough staff, safe recruitment, accurate medicines records, clean surroundings and detailed care plans. People said they felt safe and supported.
People were involved in their care plans and daily choices. Staff supported people with health appointments, family relationships, hobbies, community activities and developing everyday skills. The home remained Good in all five areas, the same as at the inspection on 22 September 2015.
People felt safe
People said they felt safe and knew how to keep safe both at home and in the community. Staff understood safeguarding and how to report concerns.
“People told us that they felt safe and well supported in Abbey Lodge Care Home.” from the report
Safe medicines and staffing
There were enough staff, recruitment checks were completed, and medicines records and stock checks were accurate.
“We found that medicine administration records (MAR) were completed accurately and signed by staff each time after they administered people`s medicines.” from the report
Personalised support
People helped create and review their care plans. Staff supported their choices, interests, relationships and plans for greater independence.
“People were involved in creating and reviewing their plan of care and they were asked to provide staff with their interests and hobbies” from the report
Kind and respectful care
Staff knew people well, respected privacy and adapted support to individual needs. Inspectors saw a relaxed atmosphere.
“The support people received was dignifying and personalised.” from the report
Good management oversight
People and staff found managers approachable. Regular audits, surveys and local authority checks were used to monitor the service.
“The registered manager monitored the standards of the service provided through regular health and safety, infection control and medicine audits.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's current risks recorded and reviewed, especially when they go out into the community?
- 02How will my relative be involved in creating and reviewing their care plan?
- 03What activities and support are available to help my relative develop or maintain independent living skills?
- 04How are medicines administered, checked and reviewed?
- 05How will staff support my relative to attend health appointments and maintain family relationships?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home; it reviewed records for two people and three staff files. This explanation was written from the published report of 16 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Abbey Lodge Care Home UNIT 1
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Abbey Lodge Care Home UNIT 1 →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- November 2012
Registered with the Care Quality Commission on 7 November 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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