CQC report explained · a residential care home
What the CQC found at Aashna House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, there were enough staff, medicines were administered safely, and infection control measures were in place.
- Effective?
- Good
- This question was not inspected during this visit. The Good rating was carried forward from the previous inspection.
- Caring?
- Good
- This question was not inspected during this visit. The Good rating was carried forward from the previous inspection.
- Responsive?
- Good
- This question was not inspected during this visit. The Good rating was carried forward from the previous inspection.
- Well-led?
- Good
- Inspectors found open management, clear responsibilities, thorough audits and systems for listening to people, relatives and staff.
What inspectors found, October 2022
Rated Good; inspectors found safe, kind care and strong management, but this was a limited inspection.
Inspectors visited the home without notice on 6 September 2022. They spoke with people living there, relatives, staff and health professionals. They also reviewed care plans, staff records, medicines records, risk assessments and management audits.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, safe medicines practice, regularly reviewed risk assessments and effective infection control. People and relatives described the home as safe, and staff as kind and respectful.
This inspection did not look at Effective, Caring or Responsive. Those ratings were carried forward from the previous comprehensive inspection in 2019. The overall rating remained Good.
Kind and respectful staff
People and relatives said the home felt safe and staff treated people kindly and respectfully.
“People and their relatives told us they thought the home was a safe place to live in and staff treated them in a kind and respectful manner.” from the report
Risk management
Care plans and risk assessments were kept up to date. Staff understood individual risks and how to reduce them while allowing people to live as independently as possible.
“People had care plans that were up to date and contained detailed risk assessments that were reviewed and updated.” from the report
Medicines safety
Inspectors found medicines were administered safely, records were complete and staff training was refreshed. An electronic system had been introduced after earlier recording errors.
“People's medicines records were fully completed and up to date.” from the report
Strong management systems
The home had clear responsibilities, regular audits and ways to gather feedback from people, relatives and staff.
“Regularly reviewed audits were carried out by the registered manager, staff and provider that were thorough and kept up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that care remains effective for people with dementia or changing health needs?
- 02How do you monitor whether staff remain caring and respectful after admission?
- 03How do you respond when a person's needs, preferences or activities change?
- 04What checks are now made through the electronic medicines monitoring system, and what happens if it flags an error?
- 05How will you tell relatives about any changes, incidents or problems affecting their family member?
This was a focused inspection of Safe and Well-led, including infection prevention and control; Effective, Caring and Responsive were not inspected and their ratings carried over from the previous inspection. This explanation was written from the published report of 14 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong COVID-19 infection control arrangements during a targeted visit.
Inspectors visited the home on 24 March 2021. The visit was announced and focused on infection prevention and control during the COVID-19 pandemic.
They found arrangements for safe visiting, testing, personal protective equipment, social distancing and admissions. They were assured that the home had suitable measures to prevent and manage infection outbreaks.
This inspection did not give an overall quality rating. Safe was inspected but not rated, and the other four areas were not covered in this visit.
Safer visiting
The home had designated visiting spaces, visitor testing and hand sanitising facilities. Families were also supported to keep in touch by phone or video call.
“The provider had built a pod for designated visitors which had a separate entrance.” from the report
PPE and hygiene
Inspectors saw staff wearing suitable PPE. The home had enough PPE and hand sanitiser in key locations.
“We observed staff wearing appropriate PPE throughout our visit.” from the report
Testing and admissions
The home had arrangements to test people and staff, and clear procedures for people arriving from hospital or the community.
“The provider had clear protocols for people who were infected with COVID-19, and for people who had been admitted to the home from hospital or the community.” from the report
Wellbeing and family contact
People were supported to contact their families remotely. The home also provided a weekly virtual cruise for people's wellbeing.
“The provider held a weekly virtual cruise to support the wellbeing of people and staff during the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visiting arrangements, testing and PPE procedures changed since the inspection on 24 March 2021?
- 02What is your current procedure when someone arrives from hospital or the community?
- 03How do you manage a suspected or confirmed infection outbreak now?
- 04How will my relative keep in touch with family if visiting is restricted?
- 05Can you explain the home's current ratings or inspection findings for care, activities and management, which were not covered in this visit?
This was an announced, targeted inspection of infection prevention and control during the COVID-19 pandemic; Safe was inspected but not rated, and the other areas were not covered. This explanation was written from the published report of 22 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Aashna House Residential Care Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- October 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Aashna House Residential Care Home →
- April 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Aashna House Residential Care Home →
- November 2019Goodstayed GoodSafe: GoodWell-led: Good
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- June 2012
Registered with the Care Quality Commission on 27 June 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Lambeth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 76 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“She is just one of those people that looks around, sees what needs to be done and does it.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.