CQC report explained · a residential care home
What the CQC found at 95 Parchmore Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough appropriately skilled staff, safe medicines systems and staff who understood safeguarding and risk management. Infection control and learning from incidents were also judged to be effective.
- Effective?
- Good
- Care plans were personalised and included health, communication and sensory needs. Staff had relevant training, although some maintenance was still awaiting completion.
- Caring?
- Good
- People received kind and compassionate care. Staff respected privacy, dignity, communication preferences, cultural needs and people's choices.
- Responsive?
- Good
- Support was tailored to people's needs and communication styles. People were supported with daily living skills, activities, relationships, complaints and end-of-life planning.
- Well-led?
- Good
- Inspectors found visible and approachable management, effective checks on quality and a culture focused on people's rights, wishes and improvement.
What inspectors found, June 2022
Rated Good; inspectors found safe, kind and personalised care, with some maintenance still awaiting completion.
Inspectors visited without notice on 18 May 2022. They spoke with one person, a relative and five staff. They observed people and staff together and checked care plans, medicines records, staff records and management records.
The home supported five men with learning disabilities and autistic people. Inspectors found enough trained staff, safe medicines practices and good support with communication, health, food, activities and independence. People were treated with kindness, dignity and respect, and families were involved in care planning.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found people's needs were being met consistently and that the home was managed effectively. Some repairs were still waiting to be completed in a first-floor bathroom and outside areas.
Kind and respectful care
Staff were described and observed as patient, calm and respectful. They understood people's emotions and support needs.
“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report
Individual communication
Staff understood different ways people communicated, including body language, Makaton, pictures and symbols. This helped people express themselves and be understood.
“Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something.” from the report
Choice and independence
People were supported to make choices, personalise their rooms, develop everyday skills and take part in activities and work.
“Staff supported people to have the maximum possible choice, control and independence and they had control over their own lives.” from the report
Staffing and training
There were enough staff, including support for community activities and visits. Training covered people's communication, mental health and positive behaviour support needs.
“The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.” from the report
Some repairs were outstanding
minorInspectors found that the first-floor bathroom and outside areas needed maintenance. The work had been reported but was still waiting for completion, and wider refurbishment was planned.
“However, we did observe that some maintenance was required to the first-floor bathroom and the outside of the house.” from the report
- 01Have the repairs to the first-floor bathroom and outside areas now been completed?
- 02How will you support my relative's particular communication method, such as pictures, symbols, Makaton or body language?
- 03How do you arrange enough one-to-one staff support for activities, visits and time in the local community?
- 04How will you support my relative to attend dental appointments and maintain their oral health?
- 05How often will my relative and our family be involved in reviewing their care and support plan?
This was an unannounced inspection covering all five CQC questions, with an additional thematic probe about oral health and access to dentists. This explanation was written from the published report of 24 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 95 Parchmore Road
3 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 1 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.