CQC report explained · a residential care home
What the CQC found at 76 Canute Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, incidents, safeguarding, staffing, medicines, infection control and health and safety checks were managed well.
- Effective?
- Good
- People had enough food and drink, access to healthcare and suitable equipment. Staff had training in learning disability, autism, epilepsy and positive behavioural support, and supported people to make decisions.
- Caring?
- Good
- Staff had positive relationships with people and understood their communication needs, choices and interests. People were supported with privacy, dignity, family contact and independence.
- Responsive?
- Good
- Care plans were detailed and personalised. Staff used social stories, visual cues and other communication methods, and provided activities suited to people's wishes and needs.
- Well-led?
- Good
- Managers and the provider used audits, visits, meetings and action plans to monitor the home. Staff and relatives were asked for their views, and the service worked with local organisations and professionals.
What inspectors found, January 2019
Rated Good; inspectors found safe, caring and personalised support, with some staff changes and complaint monitoring to keep under review.
This was a comprehensive, announced inspection of a small home for up to six adults with learning disabilities. Six people were living there. Inspectors observed care, spoke with managers and staff, checked care plans, staff files, rotas, medicines and other records, and received feedback from health professionals and a relative.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably recruited staff, safe medicines arrangements, specialist training, good support with health needs, and care that promoted choice and independence.
People appeared relaxed and content. Staff knew them well and supported communication, activities, family contact and daily living skills. The report says the rating remained Good, as it had been at the previous inspection, with no serious risks or concerns found.
Positive relationships
People appeared comfortable and content, and staff communicated with them in ways they could understand.
“People were observed to be relaxed and content in their surroundings and there was warm and friendly atmosphere in the home.” from the report
Safe medicines
Medicines records showed people received medicines as prescribed. Staff were trained and assessed as competent, including for medicines given only when needed.
“People's medicines were managed so they received them safely.” from the report
Personalised communication
The home assessed communication needs carefully and used methods such as social stories, visual cues and Makaton to support choices.
“People's communication needs had been thoroughly assessed. Most used non-verbal communication and were supported to communicate using social stories, visual cues and Makaton” from the report
Promoting independence
People were supported to develop everyday skills such as making drinks, preparing lunch, cleaning and doing laundry.
“Daily records demonstrated people were encouraged to do as much for themselves as possible to maintain their independence.” from the report
Activities and interests
Activities were planned around individual wishes and included exercise, creative activities, outings and time in a sensory room.
“Activities included trampolining, aromatherapy, art sessions, walks, gym, bowling, computer time, visits to local restaurants, cinema, theatres and shops.” from the report
Staffing continuity
minorFeedback said staff changes or agency staff could hinder the focus on people's needs. The report says staffing appeared stable at the time, with regular staff and only occasional agency use.
“Unfortunately, this can be hindered by staff changes or the use of agency staff, but it appears to be very stable at present, with regular staff and only the occasional agency staff being used” from the report
Complaint monitoring
minorInspectors discussed improving how the home checks whether incidents might also show that a person is unhappy or making a complaint.
“In order to improve the management of concerns and complaints further we discussed monitoring of incidents to determine if they could in any way be an expression of a person's unhappiness with a situation” from the report
- 01How do you keep staffing consistent for each person, and how often are agency staff used now?
- 02How do you recognise when an incident may be a sign that someone is unhappy or trying to complain?
- 03How are each person's communication methods kept up to date and shared with new staff?
- 04How do you make sure activities and support continue to match each person's wishes and changing needs?
- 05How are medicines given covertly or in liquid form reviewed with families, GPs and other professionals?
This was a comprehensive, announced inspection covering all five key questions; the report gives both 11 and 12 December 2018 as the inspection date and says all ratings remained Good from the previous inspection. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 76 Canute Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2013
Report published without a new overall rating.
- May 2012
Registered with the Care Quality Commission on 14 May 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.