CQC report explained · a residential care home
What the CQC found at 703 Burton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, visiting and the management of outbreaks. Staffing pressures related to COVID-19 were also discussed.
- Effective?
- Good
- This area was not covered by the targeted inspection.
- Caring?
- Good
- This area was not covered by the targeted inspection.
- Responsive?
- Good
- This area was not covered by the targeted inspection.
- Well-led?
- Good
- This area was not covered by the targeted inspection.
What inspectors found, March 2022
703 Burton Road was inspected but not rated; inspectors found good infection control arrangements during a targeted COVID-19 review.
The inspection was unannounced and took place on 01 March 2022. It was a targeted inspection of infection prevention and control, including the effect of COVID-19 staffing pressures.
Inspectors found that staff had infection control training, used suitable protective equipment and had access to regular testing. The home was clean and tidy, and visitors were supported in line with government guidance.
The home was inspected but not rated. This means the inspection did not give an overall rating or a rated judgement for Safe.
Infection control training
Staff had infection control training, including how to use protective equipment. Managers also carried out regular checks of practice.
“Staff had received infection prevention and control (IPC) training, including instruction on how to put on and take off personal protective equipment (PPE) during the pandemic and managers undertook regular spot checks to ensure good practice.” from the report
Protective equipment and testing
Staff used suitable protective equipment, and people and staff could access regular testing.
“People and staff were able to access in the home regular testing as recommended by guidance.” from the report
Safe visiting
The home kept in contact with relatives and supported visits and phone or video calls in line with guidance.
“The registered manager was in regular contact with people's relatives and representatives to ensure visits could be maintained in line with government guidance.” from the report
Clean environment
Inspectors found the environment clean and tidy. People were happy with how staff maintained it.
“The environment was clean and tidy and people were happy with how staff maintained this.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current infection prevention and control arrangements, including PPE, cleaning and testing?
- 02How are visitors currently supported, and what happens if there is an infection outbreak?
- 03What measures are in place if COVID-19 causes staffing pressures?
- 04When was the home's last full inspection and what were its ratings for Effective, Caring, Responsive and Well-led?
- 05How does the home keep relatives informed about changes to visiting arrangements?
This was an unannounced targeted inspection of infection prevention and control and COVID-19 staffing pressures; it did not rate the other areas of the service. This explanation was written from the published report of 22 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found kind, personalised care, with further training and environmental changes recommended as people's needs change.
This was an unannounced inspection on 16 December 2019. One inspector observed care, spoke with three people and four staff, and checked care, medicines, recruitment, training and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, treated kindly, supported to make choices and helped to live more independently.
The report recommends investigating further training for staff as the people living at the home and staff team change. It also recommends checking that the building continues to meet people's needs as they get older. No regulations were reported as breached.
Kind relationships
Staff knew people well and built positive relationships. Inspectors saw people relaxed and comfortable with staff.
“Staff knew people well and had formed positive relationships with them.” from the report
Choice and independence
People were supported to make everyday choices, prepare food, decorate their rooms and develop their skills.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Personalised support
Care plans described people's needs, preferences and communication methods. Staff used this information to provide individual support.
“Each person had a person centred care plan, from this information staff knew people's likes and dislikes.” from the report
Community and relationships
People took part in activities, went out, did voluntary work and were supported to keep in touch with relatives.
“Staff told us people were out most days taking part in activities and were frequently recognised when they went into town and known by name.” from the report
More staff training
needs fixingChanges in the staff team and in the people living at the home meant some staff would benefit from more training. Inspectors said people were not being placed at risk, but recommended further training.
“We recommend the provider investigates further training to support staff in meeting people's more complex needs.” from the report
Future accessibility
needs fixingSome people were getting older, so the home should continue checking whether the environment will meet future mobility needs.
“We recommend the provider looks at ways of ensuring the environment continues to be suitable, as the people living at 703 Burton Road age and their needs change.” from the report
- 01What further training has been provided to help staff support people's more complex needs?
- 02How are you checking that the building will meet people's mobility needs as they get older?
- 03Has the new manager completed the process to register with CQC?
- 04How do you make sure care plans are updated when people's needs or communication methods change?
- 05How do you ensure there are enough staff when there are absences or further staff changes?
This was an unannounced planned inspection covering all five CQC question areas and the overall quality and safety of care. This explanation was written from the published report of 22 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 703 Burton Road
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Registered with the Care Quality Commission on 8 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.