CQC report explained · a residential care home
What the CQC found at 7 Eworth Close
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
7 Eworth Close was rated Good; inspectors found safe, caring and personalised support, with improvements since the previous inspection.
The inspection was unannounced on 6 September 2017 and completed on 8 September 2017 after an announced visit. One inspector reviewed three people's care information, three staff records, policies, audits and feedback. The inspector spoke with three people, one relative, staff, managers and health and social care professionals.
The home supported up to six people with learning disabilities. Inspectors found that people felt safe, received medicines as prescribed and had enough staff support. Staff were trained, checked and supported. People were treated with kindness and respect, involved in their care and encouraged to be independent.
The report says the home had improved since the previous inspection in February 2016, when four legal requirements were not met. At this inspection, inspectors found the required improvements had been made. All five areas were rated Good: safe, effective, caring, responsive and well-led.
Personalised care
Care plans reflected people's preferences, routines and communication needs. Staff could describe how each person wanted to be supported.
“Care plans were personalised and centred on people's preferences, views and experiences as well as their care and support needs.” from the report
Kind and respectful support
People and relatives described staff as caring and patient. Inspectors observed positive interactions and found that dignity was maintained.
“People who used the service and relatives consistently told us staff were caring, patient and upheld people's dignity.” from the report
Safety and medicines
Individual risks were assessed and reviewed. Medicines records had no gaps, and staff competency was checked.
“Medicines were managed safely and people received their medicines as prescribed.” from the report
Independence and activities
People were encouraged to do things for themselves and had opportunities for community activities, hobbies, holidays and education.
“People's independence had been promoted and we saw people were encouraged to do as much as they could for themselves.” from the report
Improvement since the last inspection
The report says the manager had worked hard to address earlier concerns. Care planning, consent, safeguarding and quality monitoring had improved.
“The manager had worked hard to improve the service since the last inspection.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you keep checking that my relative's care plan reflects their current preferences, routines and communication needs?
- 02How will you involve my relative and our family in decisions about diet, consent and any restrictions?
- 03What activities and opportunities for independence would be available for my relative?
- 04How will you make sure medicines remain safely managed and staff remain competent to administer them?
- 05How can my relative raise a complaint privately, and how will we be told about the outcome?
This was an inspection of the overall service and all five CQC questions; inspectors reviewed three people's care information and spoke with three people, one relative, staff and professionals. This explanation was written from the published report of 12 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 7 Eworth Close
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- October 2017Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2013
Registered with the Care Quality Commission on 1 October 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.