CQC report explained · a residential care home
What the CQC found at 7 Birdhurst Rise
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. There were enough staff, medicines were managed safely and infection control arrangements were in place.
- Effective?
- Good
- Care plans reflected people's health needs, communication needs and aspirations. Staff had relevant training and supported people with food, healthcare and decisions about their care.
- Caring?
- Good
- Staff used respectful communication and understood people's individual ways of communicating. People were supported with dignity, privacy, choice and independence.
- Responsive?
- Good
- Support was personalised and linked to people's goals and interests. People were helped to communicate, maintain relationships, take part in activities and raise complaints.
- Well-led?
- Good
- Management was visible and approachable. Governance, staff support, feedback and learning systems were effective.
What inspectors found, June 2022
Rated Good; inspectors found safe, kind and personalised care, with a minor window safety issue fixed soon after the visit.
This was an unannounced inspection on 17 May 2022. One inspector observed care, spoke with people, staff, family members and an advocate, and checked care records, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, personalised care plans, kind communication and good support for people's independence, activities and health.
Inspectors found that some window restrictors did not meet best practice guidance at the time of the visit. The home had assessed the risk and arranged work, and the report says new restrictors were fitted shortly afterwards.
Choice and independence
Staff focused on what people could do and supported them to make choices, learn skills and take part in everyday life.
“Staff supported people to have the maximum possible choice, control and independence and they had control over their own lives.” from the report
Kind communication
Staff understood people's verbal and non-verbal communication and responded calmly and respectfully.
“Staff were calm, focussed and attentive to people's emotions and support needs.” from the report
Personalised care
Care plans included people's needs, communication styles, health needs and goals. People and those important to them were involved in reviewing them.
“People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations, including their physical and mental health needs.” from the report
Activities and community life
People were supported to follow their interests, try new activities and return to community activities as COVID-19 restrictions eased.
“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report
Open management
Inspectors found managers approachable and staff supported to raise concerns, suggest improvements and learn from incidents.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support.” from the report
Window restrictors
minorNot all window restrictors met best practice guidance during the inspection. The home had assessed the risk and the report says additional restrictors were fitted shortly afterwards.
“The provider had recognised that not all of the window restrictors in place were in line with best practice guidance” from the report
- 01Can you show us how the new window restrictors were checked after they were fitted?
- 02How are care plans reviewed with people and their families, including communication needs and personal goals?
- 03How do you make sure there are enough staff for one-to-one support, outings and healthcare appointments?
- 04What activities are currently available in the home and in the local community?
- 05How can families raise concerns, and how will we be told what action was taken?
This was an unannounced first inspection covering all five CQC areas, including infection prevention and control under Safe. This explanation was written from the published report of 30 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 7 Birdhurst Rise
4 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 1 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.