CQC report explained · a residential care home
What the CQC found at 64 Chilcompton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had individual risk assessments and staff knew how to reduce identified risks. Medicines were managed safely, staffing was described as sufficient, and staff recruitment checks had been completed.
- Effective?
- Good
- People were supported to develop daily living skills, make healthy meals and work towards personal goals. Staff had relevant training, supervision and support.
- Caring?
- Good
- Inspectors saw warm, respectful relationships between people and staff. Staff promoted dignity, privacy, choice, equality and independence.
- Responsive?
- Outstanding
- Care plans were highly personalised and people helped create and review them. The home supported individual aspirations, activities, friendships, communication needs and community involvement.
- Well-led?
- Good
- Managers were described as approachable and involved. Audits, feedback and a management committee led by people using the service supported improvement and involvement.
What inspectors found, June 2018
64 Chilcompton Road was rated Good; inspectors found safe, caring support with Outstanding personalisation and activities.
This was an unannounced comprehensive inspection on 20 May 2018. One inspector spoke with one person staying at the home and two staff, observed care, checked the home, and reviewed records for three regular users. Four relatives also sent written feedback.
The home provided respite care for up to three people with learning disabilities. Inspectors found people were safe, treated with respect and supported by staff who understood their needs. People were helped to build independent living skills and work towards personal goals.
The overall rating was Good. Safe, Effective, Caring and Well-led were rated Good. Responsive was rated Outstanding, improving from Good at the previous inspection in April 2016. The report found no serious risks or concerns.
Personalised support
Care was tailored to each person's needs, preferences, communication style and aspirations. People helped write and review their own care plans.
“People received exceptionally personalised care and support specific to their needs and preferences.” from the report
Building independence
The home helped people learn practical skills and work towards moving into supported living. People worked towards individual goals, including employment and cooking.
“Base House focussed on helping people develop their independent living skills with a view towards moving on to supported living.” from the report
Activities and community
People were supported to enjoy hobbies, social activities and community opportunities. They could take part in cafés, events and activities that matched their interests.
“People were encouraged to socialise, pursue their interests and hobbies and try new things in a wide variety of innovative ways.” from the report
Respectful care
Staff treated people as adults and respected their dignity, privacy, rights and choices. Inspectors saw positive and caring interactions.
“Staff treated people with the utmost dignity and respect when helping them with daily living tasks.” from the report
People's involvement
People's views were used in running and improving the service. They took part in a management committee and gave feedback in accessible ways.
“There was evidence of quality monitoring leading to continuous improvement and people were actively involved in the running of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular independence goals, and how would you measure their progress?
- 02What staffing level would be provided for my relative, including if their needs were greater than usual?
- 03How would staff learn and use my relative's preferred communication methods?
- 04How would you support my relative to manage or take their medicines safely?
- 05What activities and community opportunities would be available during their respite stays?
This was an unannounced comprehensive inspection covering all five CQC questions, with direct observation of one person, records for three regular users and written feedback from four relatives. This explanation was written from the published report of 30 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 64 Chilcompton Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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25 live-in carers within about an hour of Bath and North East Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,320 a week. 20 can care for a couple. 12 years' experience on average.
“She enabled mum to lead a high quality life in her own home until the very end and Lena and her family became close personal friends to me and my family.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.