CQC report explained · a residential care home
What the CQC found at 50 Arbour Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, enough staff, safe recruitment, safe medicines systems and effective infection control.
- Effective?
- Good
- Care needs were assessed and reviewed, staff were trained and supported, and people had access to healthcare. The home supported people's dietary needs, choices and legal rights.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and supported to build independence.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and communication styles. People had access to activities they found interesting, and systems were in place for complaints.
- Well-led?
- Good
- Inspectors found approachable leadership, staff involvement and systems to monitor quality and safety. The home had links with the local community and healthcare professionals.
What inspectors found, May 2019
Rated Good in every area; inspectors found safe, kind and personalised care, with effective management and support.
This was the first rated inspection since the home began providing regulated care. One inspector visited on 24 April 2019. The visit was announced. They spoke with one resident, a relative, the manager and two support workers. They also observed care and checked care, medicines, recruitment, training and quality records.
Inspectors found that people were safe and supported by trained staff. Medicines were managed safely, risks were assessed, and the environment was well maintained. Staff supported people's health, nutrition, communication, independence and choices.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the legal requirements were met and that care was consistently good at the time of the inspection.
Safe staffing and medicines
Inspectors found enough staff to provide safe support. Staff were trained and assessed as competent to administer medicines, with checks and procedures for errors.
“People were safely supported with their medicines by a trained and competent staff team.” from the report
Kind and respectful care
Staff were seen having warm, compassionate interactions with people. People were treated with dignity and their privacy was respected.
“During this inspection we saw incidents of kind and compassionate interactions between people and staff.” from the report
Choice and independence
People were involved in decisions about their care, food, activities and where they lived. Staff supported people to develop practical skills and independence.
“People were supported to develop their independence.” from the report
Personalised support
Care plans described people's health needs, preferences and wishes. Staff could explain how they supported people in the way they wanted.
“The care and support people received reflected their personal needs and wishes.” from the report
Accessible communication and activities
Information was provided in formats people could understand, including easy-read materials with pictures. People had activities such as clubs and socialising with friends.
“People had access to a range of activities that they found interesting and stimulating.” from the report
Limited evidence about complaints and incidents
minorThere were no complaints needing formal investigation and no incidents or concerns recorded for inspectors to review. This does not mean there was a problem, but it means these systems had not been tested by such events at the visit.
“At the time of this inspection there had been no such incidents or concerns raised or recorded.” from the report
- 01How will you review staffing levels if the resident's needs change?
- 02How do you check that medicines are given correctly and what happens if there is a medicine error?
- 03How will you plan and provide end-of-life care if a resident needs it in future?
- 04How are residents involved in weekly house meetings and decisions about their care and home?
- 05How do you monitor care quality when there are no complaints or incidents to investigate?
This was the first rated inspection and covered all five CQC questions; the home could support up to three people, but only one person was living there at the visit. This explanation was written from the published report of 8 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 50 Arbour Street
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 19 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.