CQC report explained · a residential care home
What the CQC found at 46 Derby Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, enough staff and appropriate recruitment checks. Medicines, safeguarding, accidents, infection control and the home environment were managed safely.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had relevant training and supervision. People were supported with food, drink, health care and decisions under the Mental Capacity Act.
- Caring?
- Good
- Staff knew people well and treated them with kindness and respect. People were supported to have choice, maintain relationships and develop independence.
- Responsive?
- Good
- Care plans focused on people's strengths, preferences and goals. People were supported with interests, work, accessible information, complaints and end of life choices.
- Well-led?
- Good
- Inspectors found visible leadership, regular quality checks and an open, person-centred culture. The home worked with health professionals and acted on improvements identified through audits.
What inspectors found, November 2018
46 Derby Road was rated Good; inspectors found safe, kind and personalised care with strong support for independence.
Inspectors visited without warning on 18 October 2018. They spoke with all three people living in the home, staff and managers. They reviewed two care records, medicines, training records, audits and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough checked staff, safe medicines systems, personalised care and support for people to make choices and develop independence.
The rating had not changed since the previous inspection on 1 March 2016. The report says there was no evidence of serious risks or concerns.
Support for independence
Care plans focused on what people could do for themselves. Staff supported people to access the community, work and develop everyday skills.
“People's care was planned and provided in a way that encouraged and maintained their independence and was focussed upon their strengths” from the report
Kind and respectful care
Staff knew people's interests, histories and hopes. Inspectors saw relaxed, positive interactions and found that people's dignity and privacy were protected.
“Staff knew people well and treated them with kindness and respect.” from the report
Safe staffing and medicines
There were enough staff to provide planned one-to-one support. Staff had medicines training and competency checks, with regular audits by the manager.
“People were supported by sufficient numbers of staff who had been subject to appropriate pre-employment checks.” from the report
Personalised communication
Information was provided in accessible formats, including easy read and picture formats. People could give feedback and raise concerns in ways they could use.
“The complaints procedure was available in an 'easy read format' and the health action plan information was available in a picture format.” from the report
Quality monitoring
The home had audits and action plans to monitor care and make improvements. Inspectors found leadership to be visible and approachable.
“The provider had ensured that a system of audits and quality assurance was in place to monitor and improve the quality of care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's particular risks while still promoting their independence?
- 02How many staff would normally be available, including when one-to-one support is needed?
- 03How will my relative be involved in planning and reviewing their care?
- 04How would you support my relative with medicines, hospital visits and contact with health professionals?
- 05What accessible information and complaints support would be available to my relative?
This was an unannounced comprehensive inspection covering the home, care provided and all five CQC questions; the previous inspection in 2016 also rated the service Good. This explanation was written from the published report of 14 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 46 Derby Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Registered with the Care Quality Commission on 8 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.