CQC report explained · a residential care home
What the CQC found at 45 Watson Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, enough staff, safe medicines management and regular checks of the building and equipment.
- Effective?
- Good
- This question was not rated in this inspection report.
- Caring?
- Good
- This question was not rated in this inspection report, although inspectors described care as kind and compassionate.
- Responsive?
- Good
- This question was not rated in this inspection report, although people were supported to pursue their interests and make choices.
- Well-led?
- Good
- Inspectors found a positive culture, clear oversight from the provider, regular audits and good involvement of people and relatives.
What inspectors found, January 2024
Rated Good; inspectors found safe, kind and person-centred care in a well-led small home.
One inspector visited on 12 December 2023. They spoke with all 5 people living there, the provider and one staff member. They also checked care records, fire and maintenance records, and service audits.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, suitable risk assessments, safe medicines management, safeguarding training and regular safety checks. People were supported to make choices and remain as independent as possible.
Inspectors found a positive family atmosphere. People were treated with kindness and respect, involved in their care, and supported to follow their interests. The provider used audits and feedback to monitor the service.
Choice and independence
People were supported to make choices, pursue their interests and live as independently as possible. Staff used the least restrictive approach and involved people in decisions.
“The service supported people to have choices and promoted their independence.” from the report
Kind and respectful care
The provider and staff knew people's preferences and protected their privacy and dignity. Inspectors found a caring and compassionate approach.
“People received kind and compassionate care from the provider, and small staff team.” from the report
Safe care
Risk assessments, emergency plans, safeguarding systems and medicines training were in place. Inspectors found that medicines were managed safely.
“People had individual risk assessments in place which covered a variety of risks and care plans detailed how staff could reduce risk for them whilst encouraging their independence.” from the report
Positive culture
The home had a family atmosphere and worked to help people achieve their personal goals. People and relatives were involved in the running of the service.
“There was a positive culture throughout the home and a family atmosphere.” from the report
Service oversight
The provider used audits and other feedback to monitor the quality of care and identify improvements. The service also worked with health and social care professionals.
“The provider had auditing systems to maintain ongoing oversight and continued development of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How would staffing be maintained if a family member or regular staff member was unavailable?
- 02How often would my relative's risk assessments and care plans be reviewed?
- 03Who would administer my relative's medicines, and how is their competency checked?
- 04How would my relative and our family be involved in care planning and day-to-day decisions?
- 05How are audits used to identify and make improvements in the home?
This inspection rated Safe and Well-led only; the report does not give ratings for Effective, Caring or Responsive. This explanation was written from the published report of 12 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
45 Watson Road rated Good; inspectors found safe, kind and person-centred care with good leadership.
This was an announced comprehensive inspection on 25 June 2018. It was the first inspection after the current provider registered with the CQC. The inspector spoke with all six people living at the home, staff and the manager, observed care, and checked records, medicines, staffing, meals and the building.
Inspectors found people were safe and supported by enough suitably trained staff. Medicines, risks, infection control and the building were managed safely. People received suitable food, healthcare support and care that reflected their choices, needs and preferences.
People described the staff as kind and said they enjoyed living at the home. They were supported to remain independent, take part in activities, go on holiday, work or volunteer. The home had systems to handle complaints and monitor quality.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found the service met the CQC standards in each area at the time of the visit.
Safety systems
The home had systems for safeguarding, accidents, risks and medicines. Inspectors found these were being used to protect people.
“The service had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required.” from the report
Personalised care
People helped shape their care plans, including how support should be given and their likes and dislikes.
“The care plans were person centred and documented all aspects of the person's needs including how they wanted their care and support to be provided, their wants, needs, likes and dislikes.” from the report
Kind and respectful staff
Inspectors saw staff treating people with patience, kindness and compassion while supporting their dignity and independence.
“We saw staff were caring and attentive. They were polite, respectful and kind and showed compassion to people in their care.” from the report
Choice and activities
People had flexible mealtimes and a range of activities, including holidays, work, volunteering, classes, shopping and outings.
“We saw people who lived at the home enjoyed a variety of activities both individually and as a group.” from the report
Involvement in running the home
People took part in house meetings and were asked about activities, holidays and changes to the home.
“We have regular house meetings where we are asked where we want to go on holiday and anything we want to change in the house.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current position of any Deprivation of Liberty Safeguards applications, and how will you involve my relative in decisions about their care?
- 02How would staffing and support change if my relative needed more help than the people currently living here?
- 03How are my relative's personal interests, activities, employment or volunteering included in their care plan?
- 04How often will my relative's risks, care plan and medicines be reviewed, and how will you tell the family about any changes?
- 05How would you support my relative if they needed end of life care, and which healthcare professionals would be involved?
This was an announced comprehensive inspection covering all five CQC questions and the overall quality of the care home; it was the first rated inspection after the current provider registered. This explanation was written from the published report of 10 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 45 Watson Road
2 rated inspections over 6 years: the service has held its Good rating throughout.
- January 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2018GoodSafe: GoodWell-led: Good
- April 2017
Registered with the Care Quality Commission on 23 April 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.