CQC report explained · a residential care home
What the CQC found at 44 Glen Avenue
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, safeguarding arrangements, staffing, medicines management and infection control were found to be appropriate.
- Effective?
- Good
- Care plans contained detailed information about people's health, support needs and choices. Staff had completed required training, and people were supported with food, health appointments and communication.
- Caring?
- Good
- Staff treated people with compassion, respect and consideration. People were involved in planning and reviewing their support and were encouraged to be independent.
- Responsive?
- Good
- Support reflected people's preferences, routines, communication needs and interests. People were supported to see family and friends, take part in activities and raise complaints.
- Well-led?
- Good
- Managers understood their responsibilities and used audits to identify and address issues. Staff felt supported, and the service worked with other agencies.
What inspectors found, May 2021
44 Glen Avenue was rated Good; inspectors found safe, kind and personalised support across all five areas.
This was the first inspection of the newly registered home. One inspector visited on 7 April 2021, spoke with two people, managers and care staff, and reviewed care, medicine, recruitment, training and management records.
Inspectors found people felt safe. Risk assessments, health and safety checks, medicines systems, staffing and infection control were suitable. Staff recruitment and training were also satisfactory.
People were involved in their care and supported to make choices about food, daily routines, activities and their rooms. Staff treated people with dignity, encouraged independence and supported contact with family and friends.
All five CQC areas were rated Good. The report says the service was consistently managed, people's outcomes were consistently good, and people's needs were met through good organisation and delivery.
Safe medicines systems
Inspectors found medicines were managed safely, with staff training, regular checks and complete records.
“Medicines administration records were complete and up to date. The records were regularly audited and any issues identified and addressed with appropriate actions.” from the report
Personalised support
Care records included people's choices, preferences, health information and goals. People were involved in providing and reviewing their support.
“There was evidence within care files of people's full involvement in the provision and review of their support.” from the report
Respect and independence
Staff treated people respectfully and supported them to make choices and be as independent as possible.
“People's dignity was considered at all times and staff were mindful of people's moods and feelings.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and meet my relative's individual mental health, learning disability or sensory needs?
- 02How will you support my relative to make choices about food, daily routines, activities and their room?
- 03How do you check that medicines remain safe and that staff remain competent to support with them?
- 04How will you support my relative to keep in contact with family and friends and avoid social isolation?
- 05How do you use complaints, incidents and audits to make changes to the support provided?
This was the first planned inspection and covered all five CQC key questions, including infection prevention and control measures. This explanation was written from the published report of 8 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 44 Glen Avenue
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 6 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.