CQC report explained · a residential care home
What the CQC found at 43a and 43b Morley Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, staff were trained in safeguarding and medicines were managed safely.
- Effective?
- Good
- People had detailed, regularly reviewed care plans. Staff received induction, training and supervision, and worked with health and social care professionals.
- Caring?
- Good
- Inspectors saw staff showing kindness, patience and empathy. People were supported with dignity, independence and day-to-day choices.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. People were supported with communication, activities, family contact and complaints.
- Well-led?
- Good
- The registered manager knew people well and was approachable. Quality checks, staff meetings and handovers were used to monitor and improve the service.
What inspectors found, September 2021
43a and 43b Morley Road rated Good; inspectors found safe, kind and personalised care, with some planning and staffing points to monitor.
This was an unannounced inspection on 17 May 2021. One inspector spoke with people, staff and relatives, observed care, and reviewed care, medicines and management records. Infection prevention measures were also checked.
The home was supporting six people with learning disabilities and or physical disabilities. Inspectors found enough staff, safe medicines systems, detailed care plans and staff who understood people's needs. People were treated with kindness, supported to make choices, and helped to keep in touch with family and friends.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since a new provider took over, so the report does not describe a previous rating for comparison.
Enough staff on duty
Inspectors found enough staff to meet people's individual needs and keep them safe. The home also aimed to use a consistent staff team.
“Our observations on the day of inspection showed us there were enough numbers of staff on duty to meet people's individual needs and keep people safe.” from the report
Personalised care
Care plans gave clear guidance about people's needs and how they wished to be supported. People and families were involved in developing them.
“Care plans were person centred and reflected people's needs. They contained clear guidance on how people wished to be supported.” from the report
Kind and respectful support
Inspectors saw staff supporting people with kindness, patience and empathy. Staff encouraged independence and respected privacy.
“Throughout our inspection we observed staff supporting people showing kindness, patience and empathy.” from the report
Checks and improvements
The home had systems to monitor quality, record actions and learn from incidents. Staff said they felt informed and listened to.
“Quality assurance systems were in place to monitor the quality of the service and actions were highlighted with timescales given for them to be achieved by.” from the report
Ongoing recruitment
minorRecruitment was still under way and the home was using agency staff. It tried to reduce disruption by using a regular agency and requesting the same workers.
“The registered manager told us that recruitment was ongoing and they had to use agency staff, but they ensured they used a regular agency and requested the same staff for a consistent approach.” from the report
End of life planning delayed
minorNo one was receiving end of life care during the inspection. Families had been asked to complete plans, but meetings to support this work had been delayed because of COVID-19.
“The registered manager told us they had asked people's families to complete an end of life care plan and were in the process of arranging meetings with families to support them with this. This had been delayed due to COVID-19.” from the report
- 01How far has recruitment progressed, and how often is agency staff used now?
- 02How do you make sure agency staff know each person's complex needs and provide consistent support?
- 03Has an end of life care plan been agreed with our relative and family?
- 04How are care plans reviewed when a person's needs or preferences change?
- 05How are medicines audits and any actions followed up?
This was an unannounced inspection covering all five key questions, the care and accommodation, records and infection prevention measures; it was the first inspection under the new provider. This explanation was written from the published report of 3 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 43a and 43b Morley Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 30 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.