CQC report explained · a residential care home
What the CQC found at 429 Warwick Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe with staff. Inspectors found suitable staffing, recruitment checks, medicine checks, safeguarding knowledge and systems for recording and learning from incidents.
- Effective?
- Good
- Staff had training and supervision linked to people's needs. People were supported with healthcare, meals, personal choices and decisions under the Mental Capacity Act.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people’s individual needs and supported them to make everyday choices and develop independence.
- Responsive?
- Good
- People had regular meetings about their care, and care plans were changed when needs changed. The home recorded and investigated complaints and supported people’s interests and end-of-life wishes.
- Well-led?
- Good
- People and staff felt able to speak with the registered manager. Staff were encouraged to share ideas, communication systems were in place, and managers used checks and shared learning to support improvement.
What inspectors found, January 2019
429 Warwick Road is rated Good; inspectors found safe, kind and personalised care, with the home’s design not originally following some best-practice guidance.
Inspectors visited unannounced on 20 November 2018. Six of the seven people living at the home were using the service. They spoke with one person, observed staff supporting people, spoke with staff and managers, and checked care, medicines, incident and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people felt safe, staff understood their needs, medicines were checked, and staffing was considered sufficient.
People were involved in decisions about their care, meals, activities and bedrooms. Staff knew people well, supported independence and dignity, and updated care plans when needs changed. The home had systems for complaints, staff training, incident monitoring and quality checks.
The home was not originally designed in line with the values of Registering the Right Support and related best-practice guidance. However, inspectors said people were given choices and encouraged to be independent and involved in the local community. The overall Good rating had not changed since the previous inspection.
People felt safe
People said they felt safe around staff and could rely on them to respond to concerns. Staff understood safeguarding and the risks linked to people’s health.
“People felt safe around the staff supporting them.” from the report
Kind and respectful care
Staff knew people well and offered support that matched their individual needs. People were treated with dignity and encouraged to become more independent.
“People were supported to develop their independence where possible and were treated with dignity.” from the report
Personalised care planning
People helped shape their care through regular meetings with key workers. Staff recorded what worked for people and updated plans when needs changed.
“People were involved in developing their care through regular meetings with key workers.” from the report
Good teamwork
Staff said communication was good and that they felt supported to provide care. Handovers, meetings, supervision and the communication book were used to share important information.
“Effective communication at the service enabled the team to understand people's care needs and staff felt part of a team that worked well together.” from the report
Home design did not follow best-practice guidance
minorThe home was not originally developed and designed around guidance promoting choice, independence and inclusion for people with learning disabilities and autism. Inspectors said people were nevertheless given choices and encouraged to take part in the local community.
“The care service had not originally been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.” from the report
- 01How does the home promote choice, independence and inclusion given that it was not originally designed around Registering the Right Support guidance?
- 02How will you make sure staffing remains sufficient if people’s assessed needs change?
- 03How are care plans updated when a person’s health, communication, mobility or support needs change?
- 04How are people supported to make their own choices about meals, activities, healthcare and where they spend their time?
- 05How would you involve our family member in recording and respecting their end-of-life wishes, if needed?
This was an unannounced inspection of all five areas, covering the overall quality of the home, care and accommodation; six of the seven people were using the service on the inspection day. This explanation was written from the published report of 12 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 429 Warwick Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.