CQC report explained · a residential care home
What the CQC found at 39a Castle Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were identified and managed, there were enough staff, medicines were given safely and infection prevention arrangements were robust.
- Effective?
- Good
- The person's needs were assessed before they moved in. Staff were trained and skilled, supported healthy eating and worked with health professionals.
- Caring?
- Good
- Staff were kind and respectful. They understood how the person communicated and supported their dignity, choices and independence.
- Responsive?
- Good
- Care was personalised and based on detailed information about the person's needs and preferences. Staff supported activities, community involvement and important relationships.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. Managers understood their responsibilities, listened to staff and reviewed the service as the person's needs changed.
What inspectors found, November 2021
39a Castle Road is rated Good; inspectors found safe, kind and personalised care that supported independence.
This was the first inspection since the home was registered. Inspectors visited on 15 September and 15 October 2021. They spoke with the person living there, staff, relatives and health professionals, and reviewed care, staffing, training and other records.
The home supported one person in a self-contained flat. Inspectors found that the person was safe, medicines were managed properly and there were enough staff. Staff understood the person's needs, communication and preferences, and supported them to make choices and gain independence.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This means inspectors found consistently good care and management at the time of the inspection. It was a planned inspection, and the home will continue to be monitored until the next inspection.
Personalised support
The home used detailed information about the person's needs, preferences and communication to guide care. Staff adapted the service as the person developed skills and confidence.
“The service had developed a very detailed and person-centred support plan for the person.” from the report
Safety and staffing
Risks were assessed, incidents were reviewed and there were enough staff to support the person safely. New staff had checks, induction and safety training.
“There were enough staff to meet the needs of the person who lived in the home.” from the report
Positive leadership
Managers and staff created a culture focused on the person's quality of life. They worked with health professionals and were committed to improving the service.
“The management team had developed a very positive and person-centred culture which was focused on enhancing the quality of life of the person who lived in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How many permanent staff now work in the home, and how often are agency staff used?
- 02How are medicines reviewed with health professionals, and how would you tell us if a medicine was no longer needed?
- 03How will you update the person's support plan if their needs, communication or independence changes?
- 04How are lessons from incidents shared with staff and checked in practice?
- 05How will you support the person to maintain important relationships and take part in activities in the community?
This was the first comprehensive inspection of the newly registered home and covered all five CQC key questions, including infection prevention and control. This explanation was written from the published report of 17 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 39a Castle Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2020
Registered with the Care Quality Commission on 28 February 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.