CQC report explained · a residential care home
What the CQC found at 38 Torrin Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse, risks were assessed, staffing levels were sufficient and medicines were generally managed safely. Inspectors found one unsafe arrangement where staff dispensed medicines for a family member to administer, and the manager said this would stop immediately.
- Effective?
- Good
- Staff had the training and skills to meet people's needs. People were supported with food, health care, activities and decisions about their care, in line with the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness, respect and sensitivity. People's privacy, dignity, choices and family involvement were supported.
- Responsive?
- Good
- Care was personalised and regularly reviewed. People had opportunities for activities, work experience, family contact and community involvement, and communication support included signs, pictures and communication aids.
- Well-led?
- Good
- The home had a registered manager and systems to monitor quality, incidents, complaints and improvements. Staff said they felt supported and valued.
What inspectors found, January 2019
Rated Good; inspectors found kind, personalised care, with one medicines practice stopped during the inspection.
Inspectors visited unannounced on 3 December 2018. They met all five people living at the home, spoke with staff, the manager, a visiting health professional and three relatives. They observed care and checked care, medicines, safety and quality records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, supported by enough trained staff, and helped to manage risks, medicines, health and daily activities.
People were treated kindly and with respect. Staff knew people well and supported their choices, communication, family relationships, activities, cultural needs and independence. The home had effective management and quality checks.
Inspectors did identify one unsafe medicines practice involving medicines being dispensed for a family member to give. This was discussed during the visit and the manager said it would stop immediately. The overall rating stayed Good, as it had at the previous inspection.
Safeguarding and staffing
Staff knew how to recognise and report abuse. Inspectors found enough staff and safe recruitment procedures.
“People were safeguarded from the risk of abuse as staff knew what to do if they suspected someone had been abused.” from the report
Personalised support
Care plans reflected people's individual needs and preferences. People were supported to make choices and take part in activities and daily life.
“People's care was personalised to meet their individual needs and preferences.” from the report
Activities and family links
People had opportunities for work experience, community activities and visits with family and friends. Communication support helped people take part and make choices.
“People were provided with opportunities for social activities and they were supported to maintain contact with their family and friends.” from the report
Quality monitoring
Managers checked the quality and safety of the service and followed up identified improvements.
“Systems were in place to continuously assess and monitor the quality of the service.” from the report
Medicines arrangement
seriousFor one person, staff were dispensing medicines for family members to administer. Inspectors raised this with the manager, who said the practice would stop immediately and a safer arrangement would be put in place.
“However, we saw that, for one person, staff were dispensing medicines for family members to administer.” from the report
Appointment communication
minorOne relative felt communication about appointments could be better. Other relatives spoke positively about communication overall.
“One relative commented that improved communication in relation to appointments would enhance the communication process.” from the report
Wording in paperwork
minorManagers agreed to review some documents and improve their wording and presentation.
“We spoke with the head of care about wording in some documents and they committed to review paperwork and implement changes to improve them and create a more positive image.” from the report
- 01What safer arrangement replaced staff dispensing medicines for a family member to administer?
- 02How are medicines now checked and audited to make sure this issue has not happened again?
- 03How will you keep relatives informed about appointments?
- 04How do you involve each person in choosing activities, meals and their care?
- 05What changes were made to the wording and presentation of care documents?
This was an unannounced inspection of the overall service, covering all five CQC questions, and the ratings remained unchanged from the previous inspection. This explanation was written from the published report of 17 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 38 Torrin Drive
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- August 2012
Registered with the Care Quality Commission on 24 August 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.