CQC report explained · a residential care home
What the CQC found at 36 West Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and staff understood individual risks. Inspectors found safe medicines systems, suitable recruitment checks and enough staff to support people.
- Effective?
- Good
- Staff had relevant training and regular supervision. People received support from health professionals, and their care records showed actions from appointments were followed.
- Caring?
- Good
- Inspectors saw staff being kind, patient and respectful. People were offered choices and staff knew their histories, preferences and communication methods.
- Responsive?
- Good
- Support plans were detailed and person-centred. People had varied activities, were involved in their care and had ways to raise concerns or share their views.
- Well-led?
- Good
- The home had systems to gather views and check the quality and safety of its work. Inspectors found regular audits, monitoring visits and action plans for improvements.
What inspectors found, July 2018
36 West Street was rated Good; inspectors found safe, kind and person-centred care across all five areas.
Inspectors visited without warning on 14 June 2018. They observed care, spoke with people, relatives, staff and the manager, and checked care plans, staff records, medicines records, safety checks and quality audits.
They found people felt safe and were treated kindly. Staff understood people's needs, including how some people communicated without speech. Care plans were detailed and up to date, medicines were managed safely, and people had access to health professionals, activities and choices about daily life.
The home was clean, bright and well maintained. Inspectors found systems to check quality and safety. The overall rating was Good, and each of the five areas was also rated Good. This was the same overall rating as at the previous inspection.
People felt safe
People and relatives told inspectors they felt safe. Staff understood people's individual behaviour and risks and responded when support was needed.
“People living at West Street told us they felt safe and they liked the staff.” from the report
Individual care
Care records included people's preferences, communication methods, routines, health needs and the support they needed to be as independent as possible.
“Each plan had been written in a person centred way and highlighted the need for staff to respect people's choices.” from the report
Kind staff
Inspectors observed friendly and respectful interactions. Staff offered choices and included people in conversations and activities.
“We saw in all cases people were cared for by staff that were kind, patient and respectful.” from the report
Activities and choice
People could choose how to spend their time and had access to varied activities, trips, holidays and social events.
“People and relatives were very positive about the frequency and variety of social activities made available to people.” from the report
Quality checks
The home used audits, feedback and monitoring visits to identify and complete improvements. Safety and maintenance checks were up to date.
“We found that systems were in place to measure service delivery and make sure the service continually improved.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you learn and record my relative's preferred communication methods, including gestures, facial expressions or body language?
- 02How often will my relative's support plan and risk assessments be reviewed and updated?
- 03What activities, trips and holidays could my relative take part in, and how would their choices be recorded?
- 04How will you involve our family in health appointments, care reviews and decisions about support?
- 05How can my relative raise a concern or complaint if they cannot make a formal complaint themselves?
This was an unannounced inspection that looked at the overall quality of the home and all five CQC questions, including care, premises, records and management systems. This explanation was written from the published report of 13 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 36 West Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.