CQC report explained · a residential care home
What the CQC found at 30 Broad Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff to keep people safe, staff understood safeguarding, and medicines were managed safely. The home relied on agency staff to maintain staffing levels.
- Effective?
- Good
- Staff received regular and specialist training, and care plans gave enough detail. People were supported with health appointments, food choices, communication and decision-making.
- Caring?
- Good
- Staff were respectful and maintained people's privacy and dignity. They used people's preferred communication methods and encouraged independence.
- Responsive?
- Good
- Care plans reflected people's preferences and were updated when needed. People had individual activity programmes, and complaints were logged and responded to.
- Well-led?
- Good
- Inspectors found an approachable manager, regular audits and good oversight. One person's night-time checks were not recorded on the correct paperwork.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and personalised care, with some reliance on agency staff and one records issue.
This was an unannounced, comprehensive inspection on 13 November 2017. The inspector spoke with staff, relatives and professionals, observed care, and checked care, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, respectful care and activities based on people's preferences.
There were two points to keep in mind. The home relied on agency staff to maintain staffing levels, although this was described as safely managed. Staff had also recorded one person's night-time checks on the wrong paperwork.
Safe medicines support
Staff were assessed before giving medicines, with regular checks of their competence. Medicines audits were completed monthly.
“People continued to receive support with their medicines from well trained and assessed staff.” from the report
Skilled staff
The home had a rolling training programme and arranged specialist training, including Makaton to support communication.
“Staff training in safeguarding was kept up to date and refreshed frequently, with staff attending the local authority course.” from the report
Personalised care
Care plans recorded how each person wanted to be supported. Staff checked people's preferences in practice and updated plans when they learned something new.
“People had individualised care plans that illustrated their personal preference.” from the report
Respectful relationships
Staff used people's preferred ways of communicating and supported privacy, dignity and independence.
“People were supported by a consistent staff team as far as possible, to ensure people knew them well and were aware of how they wished to be supported.” from the report
Activities and choice
People had individual activity programmes, with community and group activities available. Staff respected people's choices if they did not want to take part.
“People had individualised activities, which met their needs.” from the report
Use of agency staff
needs fixingThe home relied on agency staff to maintain staffing levels. Inspectors said this was safely managed by having consistent agency workers alongside regular staff, but recruitment was still under way.
“The registered manager recognised they relied on agency staff to maintain the staffing ratio.” from the report
Night-time records
needs fixingFor one person, staff recorded night-time checks on the wrong paperwork. The manager said staff would be spoken to about using the correct records.
“For one person we found staff were not recording night-time checks on the correct paperwork.” from the report
- 01How often are agency staff used, and how do you make sure they understand each person's needs and preferred communication?
- 02What action was taken after the incorrect night-time records were found?
- 03How do you check that night-time checks are completed and recorded on the correct paperwork?
- 04How are care plans reviewed when a person's preferences or needs change?
- 05What specialist training do staff receive for the needs of the person we are considering?
This was an unannounced comprehensive inspection covering all five CQC questions, and the ratings remained Good in every area. This explanation was written from the published report of 13 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 30 Broad Lane
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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42 live-in carers within about an hour of West Berkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 36 can care for a couple. 14 years' experience on average.
“Titus has compassion, patience, a great sense of humour and a very professional attitude.”
“Barbara treated my mother-in-law with enormous love and compassion and provided an environment where she could feel safe and seen”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.