CQC report explained · a residential care home
What the CQC found at 3 Red Admiral Court Gateshead
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staffing levels were sufficient, recruitment checks were completed and medicines were safely managed. Infection prevention and control arrangements were also found to be effective.
- Effective?
- Good
- People had detailed assessments and care plans, with input from relatives and health professionals. Staff received induction, training and supervision, and people were supported with nutrition, healthcare and daily living skills.
- Caring?
- Good
- People and relatives were very positive about the care. Inspectors found that staff respected people's choices, privacy and dignity, and encouraged independence.
- Responsive?
- Good
- Care plans were individual and people were involved in reviews. Information was available in large print, easy read and audio, and people were supported to attend activities and maintain important relationships.
- Well-led?
- Good
- Inspectors found a positive staff culture and effective quality checks. Feedback from people, relatives and staff was used to improve the service, and lessons from incidents were shared.
What inspectors found, July 2022
Rated Good; inspectors found safe, kind and personalised care with strong support for independence and community activities.
This was the first inspection since the home became a new service. One inspector visited on 26 April 2022 and reviewed care records, medicines records, staffing, recruitment, training, the premises and management records. They spoke with people living there, relatives and staff.
The home supported up to six people with visual impairments, who may also have physical and learning disabilities. Five people were living there at the time. Inspectors found that people felt safe and were treated kindly. Medicines, staffing, risk assessments and infection control were managed safely.
People were involved in their care plans and daily choices. Staff supported people to build independence, prepare meals, attend local activities and maintain relationships. The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led.
Personalised choices
People and relatives were involved in care planning and regular reviews. Staff supported people to make choices about their care and daily lives.
“People and relatives were involved in every stage of their care planning and took part in regular reviews of their support needs.” from the report
Kind and respectful staff
People and relatives praised the care. Inspectors found that staff treated people as individuals and respected their privacy, dignity and differences.
“People and their relatives praised staff for the high standard of care provided and were very positive about the support provided.” from the report
Independence and activities
People were supported to learn daily living skills, prepare meals, attend activities and build friendships in the local community.
“All staff ensured people living at the service had extremely engaging sociable lives.” from the report
Accessible communication
People's communication needs were assessed. Information was provided in formats including large print, easy read and audio.
“All information was available in large print, easy read and audio.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's particular visual, physical, learning and communication needs?
- 02How will my relative be involved in care planning and regular reviews?
- 03What activities and community opportunities would be available for my relative, based on their interests?
- 04How do you check that medicines are given safely and that staff remain competent?
- 05How would you support my relative and our family if end of life care became necessary?
This was the first planned inspection of the new service and covered all five CQC question areas, including infection prevention and control. This explanation was written from the published report of 22 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 18 February 2022. The inspectors looked mainly at infection prevention and control, visiting arrangements, and whether COVID-19-related staffing pressures affected care.
The inspectors found that visitors were tested, vaccination evidence was checked for relevant professionals, and staff used personal protective equipment correctly. The home was clean, supported social distancing and had systems to check infection control practices.
The service was inspected but not rated. This means the report does not give a quality rating for the five main areas of care. It was a focused check rather than a full inspection of all aspects of the home.
Visitor safety
Visitors were required to provide a negative lateral flow test, and professional visitors had to show vaccination evidence under the rules in force at the time.
“All visitors were required to provide a negative lateral flow test before entering the home.” from the report
Staff PPE knowledge
Staff understood which protective equipment to use and how to put it on and remove it safely. PPE was available in designated stations throughout the home.
“Staff wore appropriate PPE and could explain what PPE to wear and how to safely put on/remove their PPE.” from the report
Clean environment
The home was clean, supported social distancing and had checks to make sure infection control processes were being followed.
“The management team had effective systems in place to check that safe infection prevention and control processes were being followed by staff.” from the report
Community access
People were encouraged to visit relatives and use the local community. Risk assessments were in place for possible COVID-19 risks.
“People were encouraged to leave the service to visit relatives or access the local community.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visiting and infection control arrangements changed since the inspection on 18 February 2022?
- 02How do you check that staff are still using PPE correctly and following your infection prevention and control policy?
- 03How do you manage staffing pressures when staff are absent because of COVID-19?
- 04How do you support each person to visit relatives or use the local community, and how are the related risks assessed?
- 05How do you keep the infection prevention and control policy up to date?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 8 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 3 Red Admiral Court Gateshead
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at 3 Red Admiral Court Gateshead →
- April 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at 3 Red Admiral Court Gateshead →
- December 2020
Registered with the Care Quality Commission on 1 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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48 live-in carers within about an hour of Gateshead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,240 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.