CQC report explained · a residential care home
What the CQC found at 3 Ferrers Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff knew how to recognise and report abuse. Inspectors found personalised risk assessments, enough staff, safe recruitment and safe medicines systems.
- Effective?
- Good
- Staff had the training, supervision and support needed for their work. People were supported with balanced diets, healthcare and decisions under the Mental Capacity Act.
- Caring?
- Good
- Staff knew people well and treated them with dignity and respect. People and relatives were involved in care planning, and independence was encouraged.
- Responsive?
- Good
- Care plans reflected people's backgrounds, preferences, communication needs and changing needs. People were supported to take part in chosen activities, trips and holidays.
- Well-led?
- Good
- Inspectors found clear leadership, positive staff morale and effective teamwork. Quality checks were carried out regularly and used to improve the service.
What inspectors found, May 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas.
The home provides accommodation and support for up to five people with learning disabilities. All five places were occupied when inspectors visited. The inspection was unannounced and took place on 23 April 2019.
Inspectors spoke with five people, three relatives and three staff members. They reviewed care and medicines records for four people, toured the premises and checked recruitment, training, safeguarding, accidents and quality checks.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people felt safe, staff understood their needs, medicines were managed safely, and people were supported with health, food, activities, choice and independence.
Safe medicines
Inspectors found that medicines were stored safely, records were current and checks were made that medicines were given correctly.
“Medicines were stored securely and medicines records were accurate and up to date.” from the report
Choice and independence
People were supported to make everyday choices and to keep and improve their skills, with staff providing help when needed.
“Staff encouraged people to be as independent as they wanted to be.” from the report
Personalised activities
The home recorded people's interests and supported them to attend activities, try new experiences and take trips.
“Each person had a weekly activity plan of activities as per their choice.” from the report
Quality oversight
The registered manager carried out regular audits and checks, and used them to monitor and improve the service.
“The provider had quality assurance systems in place which were used effectively to monitor the key aspects of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual risks, including any health, falls, behaviour or medication risks?
- 02What training and supervision would staff have for my relative's specific needs?
- 03How would my relative be involved in choosing meals, activities and daily routines, including if they communicate in a particular way?
- 04How often would my relative's care plan be reviewed if their needs changed?
- 05How would you involve our family in care planning and respond if we had a concern or complaint?
This was an unannounced planned inspection covering all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 24 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2017
Rated Good; inspectors found safe, kind and personalised care, and confirmed that an earlier legal problem had been fixed.
This was an unannounced inspection on 25 April 2017. One inspector spoke with two people living at the home, a relative, three care staff and the registered manager. They observed care, checked four care records and four staff files, and reviewed other records and audits.
The home supported up to five people with learning disabilities. Five people were living there. Inspectors found enough staff, suitable recruitment checks, appropriate risk assessments and correctly recorded medicines. People were supported with food, health appointments, daily activities and independence.
The earlier inspection in April 2015 found that people had been restricted without the right legal authority. At this inspection, the home had made the required improvements and was no longer in breach. All five areas were rated Good, as was the service overall.
Safe medicines and risk management
Inspectors found that medicines were given when needed and recorded correctly. Risk assessments covered individual activities and changing health needs.
“It was clear all medicines had been administered and recorded correctly.” from the report
Improved decision-making safeguards
The home had corrected the previous problem involving restrictions on people's liberty. Staff understood capacity, consent and best-interest decisions.
“At this inspection, we found improvements had been made in the required areas and the provider was no longer in breach of the regulations.” from the report
Respectful care
People were treated with dignity and involved in decisions about their daily lives, care and activities.
“People's privacy and dignity were maintained at all times.” from the report
Personalised support
Care plans included people's preferences and changing needs. People could take part in activities and access the local community.
“People received person-centred care which involved personalised nutrition, social activities and emotional support.” from the report
Staff support and oversight
Staff received training, supervision and appraisals. Management used audits and action plans to monitor the service.
“The registered manager monitored the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How are decisions about a person's mental capacity recorded and reviewed now?
- 02If a person may need restrictions for their safety, how do you make sure the correct authorisation is in place?
- 03How often are care plans and risk assessments reviewed when a person's health or needs change?
- 04What training and competency checks do staff currently receive for medicines and for the needs of the people living here?
- 05How are people's views and relatives' views used in care reviews and service improvements?
This was an unannounced inspection covering all five CQC questions and the overall rating; the report also records that the previous inspection was in April 2015. This explanation was written from the published report of 18 May 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 3 Ferrers Drive
3 rated inspections over 4 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Registered with the Care Quality Commission on 1 October 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.