CQC report explained · a residential care home
What the CQC found at 26 St Marks Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were considered safe, risks were assessed and there were enough staff to meet people's needs. Medicines, infection control, recruitment and emergency arrangements were also checked and found suitable.
- Effective?
- Good
- Staff received training, support and supervision. People were involved in decisions, received suitable food and drink, and had access to health professionals when needed.
- Caring?
- Good
- Staff treated people with dignity, kindness and respect. They understood people's preferences and communication, and offered reassurance when people were anxious or unsettled.
- Responsive?
- Good
- Care plans and daily handovers helped staff provide personalised support. People were supported to make choices, communicate in ways that suited them, maintain relationships and take part in community activities.
- Well-led?
- Good
- The registered manager and provider used audits, feedback and incident reviews to monitor the home. Staff felt supported, and action had been taken in response to feedback about transport for activities.
What inspectors found, January 2018
26 St Marks Road was rated Good; inspectors found kind, personalised care and effective management across all five areas.
This was an unannounced inspection on 1 November 2017. One inspector and an expert by experience spoke with people, staff and relatives. They observed care, checked five people's care records, four staff recruitment records and other documents.
Inspectors found that people were safe and supported by enough staff. Staff knew people well, treated them with kindness and respect, and supported their choices, communication, health, nutrition and links with family and the community.
The home had detailed care plans, regular staff training and systems for checking quality. The overall rating was Good, and all five areas were rated Good. This was unchanged from the previous inspection in October 2015.
Enough staff
Inspectors found staffing was consistent and sufficient to keep people safe and meet their care needs.
“There were enough staff employed by the service to make sure people were safe and received the care they needed.” from the report
Kind and respectful care
Staff knew people well and supported their dignity, privacy, choices and emotional wellbeing.
“People were relaxed in the company of staff and clearly felt comfortable in their presence.” from the report
Personalised communication
Communication plans gave detailed guidance about how each person expressed themselves and how information should be shared.
“Communication plans were person centred and gave very detailed guidance for staff supporting each person.” from the report
Good oversight
The manager and provider used audits, feedback and incident reviews to identify and act on issues.
“There were comprehensive systems in place to monitor the quality and standard of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's risks before they move in?
- 02How would staff communicate with my relative if they could not speak verbally?
- 03How do you make sure my relative's choices and consent are respected each day?
- 04What community activities could my relative attend, and what transport and staffing would be available?
- 05How would you involve our family in reviewing care, health needs and any concerns?
This was an unannounced inspection covering the overall service, including care, premises, records, staffing and all five CQC questions. This explanation was written from the published report of 17 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 26 St Marks Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 3 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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78 live-in carers within about an hour of Derby
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 62 can care for a couple. 12 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
“Rachel is a quietly spoken, extremely caring person and looked after Val very well.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.