CQC report explained · a residential care home
What the CQC found at 26 Seabrook Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
26 Seabrook Road was rated Good; inspectors found safe, kind and personalised support, with some management improvements still needed.
This was the first inspection of the newly registered home. It took place on 6 and 10 October 2017 and was announced with short notice. Three people were living there, although the home could support up to five people.
Inspectors spoke with people, staff, a relative and health and social care professionals. They observed care and checked records, medicines, staffing, support plans, risk assessments and management checks. Feedback was very positive.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People felt safe, were treated with respect and had support to build skills, make choices, stay healthy and achieve personal goals.
People felt safe and at ease
People said they felt safe and inspectors saw them looking relaxed with staff and with each other.
“People looked relaxed and at ease with each other and staff.” from the report
Support built independence
People were helped to learn skills, take part in activities and move towards work, holidays and greater control over their lives.
“People proudly told us about the new skills they were learning and had learned since living at Seabrook Road.” from the report
Kind and respectful staff
Staff knew people well, responded to anxiety sensitively and treated people with dignity while allowing privacy and personal space.
“People told us they thought staff were kind, caring and very supportive.” from the report
Personalised support
Support plans included individual needs, goals and aspirations. People helped shape their plans and reviews in ways that suited them.
“Each person had a support plan that was individual to them with photographs and pictures.” from the report
Safe medicines arrangements
The home had arrangements for ordering, checking, storing and giving medicines. Records of receipts and administration were in order.
“There were arrangements to order, check in, store and administer medicines.” from the report
One notification was late
needs fixingA notification about the outcome of a Deprivation of Liberty application had not been sent to the CQC before the inspection. It was sent on the inspection day.
“A notification had not been sent to the Care Quality Commission (CQC) about the outcome of a Deprivation of Liberty application.” from the report
Wider feedback could be developed
minorPeople were asked for their views, but the manager agreed to involve a wider range of people and analyse the feedback more formally.
“The registered manager agreed to develop this system by asking a wider range of people for their views.” from the report
New-staff induction was due to improve
minorStaff training and support were good, but the manager had plans to improve the induction process for new staff.
“The registered manager told us about plans to improve the induction of new staff and we will follow this up at the next inspection.” from the report
- 01What changes have you made to the induction process for new staff since this inspection?
- 02How do you now collect and analyse feedback from relatives, professionals and other people involved in the home?
- 03How do you make sure all CQC notifications, including Deprivation of Liberty outcomes, are sent on time?
- 04How will my relative be involved in creating and reviewing their individual support plan?
- 05How would you support my relative to build independence through activities, work, cooking or managing money?
This was an announced first inspection of the newly registered home and covered all five CQC questions through discussions, observations and record checks. This explanation was written from the published report of 10 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 26 Seabrook Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 6 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.