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CQC report explained · a residential care home

What the CQC found at 25 Welby Close

Requires improvementpublished 15 November 2019, 6 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for 25 Welby Close.

The story over the years

Every inspection of 25 Welby Close

3 rated inspections over 4 years: the service has slipped, from Good to Requires improvement.

  1. November 2019Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  2. March 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. June 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  4. September 2022

    Registered with the Care Quality Commission on 6 September 2022.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

83 live-in carers within about an hour of Windsor and Maidenhead

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.

Christina Y.
1 review
From £1,400 a week, 20 years caring
Based about 25 minutes from Windsor and Maidenhead
Michael M.
2 reviews
From £1,120 a week, 9 years caring
Based about 26 minutes from Windsor and Maidenhead. Can care for a couple
Barbara B.
1 review
From £1,131 a week, 7 years caring
Based about 27 minutes from Windsor and Maidenhead. Can care for a couple
Peter W.
3 reviews
From £1,372 a week, 18 years caring
Based about 29 minutes from Windsor and Maidenhead. Can care for a couple
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Lindsay C., about Peter W.
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Clare M., about Zion S.
See live-in carers near Windsor and MaidenheadProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.