CQC report explained · a residential care home
What the CQC found at 243 Church Street
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2018
Rated Good across all five areas; inspectors found personalised, safe care with a medicines competency check that had needed completing.
This was the first inspection since the provider registered the home in November 2017. The comprehensive inspection was announced and took place on 16 October 2018. The home had been operating for five months and two people were living there.
Inspectors observed care, spoke with staff and managers, reviewed both people's support files, checked two staff recruitment and training files, and examined quality monitoring systems. They found enough trained staff, safe medicines practices, suitable risk plans and positive relationships with people and their families.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the home was meeting the expected standards at the time of the visit. A medicines audit had identified that staff competency had not yet been assessed, but the report says this action was completed.
Personalised communication
Staff understood how people communicated through sign language, gestures and objects of reference. Support plans were detailed and reflected individual preferences.
“Communication plans were in place within people's support files that provided detailed information on how people communicated their needs and preferences.” from the report
Unhurried support
Inspectors saw a consistent staff team supporting people individually and at a pace that suited them.
“Throughout our inspection visit we saw that staff had time to meet people's needs and to interact with them individually, without rushing and at a pace that suited them.” from the report
Choice and independence
People were supported to choose their activities, food and daily routines, while staff managed risks in a way that promoted independence.
“People were supported to live a fulfilling life. For example, we saw staff supporting people with their planned activities and being attentive to their needs.” from the report
Quality monitoring
The home had regular audits and meetings to identify improvements and record when actions were completed.
“There were organised, effective systems in place to monitor and improve the quality of the service.” from the report
Medicines competency check
needs fixingThe medicines audit found that staff who gave medicines had training but their practical competency had not yet been assessed. The report says the registered manager completed this action.
“It had been identified that although staff who administered medicine had received training; their competency in administering medicine had not been assessed.” from the report
- 01How do you record and check my relative's preferred communication methods, especially if they communicate without speech?
- 02How are staff competency checks for administering medicines completed and kept up to date?
- 03How will you manage my relative's individual risks while still supporting reasonable choices and independence?
- 04How will you identify pain or changing health needs if my relative cannot explain these verbally?
- 05How will you adapt activities and daily routines if my relative becomes distressed by noise, transitions or changes?
This was an announced comprehensive inspection covering all five CQC questions; it was the first inspection since the provider registered this location. This explanation was written from the published report of 7 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 243 Church Street
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017
Registered with the Care Quality Commission on 1 November 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.