CQC report explained · a residential care home
What the CQC found at 24 St Marks Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing, safeguarding procedures, risk assessments and infection control. Medicines were stored and given safely by trained staff, and a second-check system had been introduced after a missed dose.
- Effective?
- Good
- Staff had completed the provider's essential training and had specialist training for people's needs. People received suitable food, healthcare support and help to make decisions in the least restrictive way.
- Caring?
- Good
- Staff had open and honest relationships with people and relatives. They understood people's communication, histories, interests and preferences, and involved people in their care and daily choices.
- Responsive?
- Good
- Care plans were detailed and personalised. People had individual activity plans, took part in activities at home and in the community, and were supported with cultural, religious and end of life needs.
- Well-led?
- Good
- Inspectors found committed leadership, good teamwork and high staff morale. Audits, surveys, compliments and an improvement plan were used to monitor and improve the home.
What inspectors found, May 2018
24 St Marks Road was rated Good; inspectors found safe, kind and personalised care with strong leadership.
This was an unannounced inspection on 9 March 2018. Inspectors reviewed records, staffing, medicines and quality checks. They observed six people being supported and spoke with relatives, managers and staff.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were treated with kindness, involved in decisions and supported by staff who understood their communication needs, preferences and health needs.
The home had retained its Good rating from the previous inspection on 3 November 2015. Inspectors found safe medicine systems, suitable staffing, personalised activities, clean premises and regular involvement from people and relatives in how the home was run.
Kind, personal care
Staff knew people well and understood how they communicated, including through body language. People and relatives were involved in decisions about care and personal spaces.
“Staff were caring and had built open and honest relationships with people and their relatives.” from the report
Safe support
The home used risk assessments, trained staff and appropriate staffing levels to help keep people safe. Medicines were monitored and an additional checking process was introduced after a missed dose.
“Good systems were in place to ensure medicines were stored and administered safely by trained staff.” from the report
Skilled staff
Staff had completed all essential training and also received specialist training for epilepsy, PEG feeds and emergency seizure medicines.
“Records showed staff had completed 100% of their essential training.” from the report
Personalised activities
People had pictorial activity plans and took part in group and one-to-one activities both at the home and in the wider community.
“Each person had an accessible personalised pictorial activity plan and took part in a mixture of group and one-to-one activities.” from the report
Strong leadership
The report describes a committed management team, good communication and strong teamwork. The home used audits, feedback and an improvement plan to make changes.
“The provider had established a system of audits focused on the people's quality of life as the desired outcome.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicines currently checked, following the missed dose and the second-check system described in the report?
- 02What staffing levels and one-to-one support would my relative receive now, and how are these changed when needs increase?
- 03How would staff learn and use my relative's preferred communication methods, especially if they communicate through body language or behaviour?
- 04What activities are available now, and how would my relative's personal interests be included in their activity plan?
- 05How are relatives involved in reviews, best-interest decisions and changes to care?
This was an unannounced inspection of the overall service and all five CQC questions; the previous Good ratings from 2015 were reviewed and retained. This explanation was written from the published report of 15 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 24 St Marks Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 3 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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78 live-in carers within about an hour of Derby
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 62 can care for a couple. 12 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
“Rachel is a quietly spoken, extremely caring person and looked after Val very well.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.