CQC report explained · a residential care home
What the CQC found at 24 Seabrook Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, staff understood safeguarding, staffing levels were suitable and recruitment checks were completed. Medicines, infection control, fire safety and accidents were managed safely.
- Effective?
- Good
- People had detailed assessments before moving in and received support from healthcare professionals. Staff had relevant training and supported people with food, exercise, health needs and decision-making.
- Caring?
- Good
- Staff knew people well and treated them with kindness, respect and compassion. People were supported to build daily living skills, become more independent and maintain family relationships.
- Responsive?
- Good
- Care plans were personalised and reviewed regularly. People chose their activities, were involved in care reviews and had access to an easy-read complaints process.
- Well-led?
- Good
- Inspectors found an open and supportive culture, with regular checks, staff meetings and improvement work. However, there was no registered manager in post at the time of the inspection.
What inspectors found, August 2018
24 Seabrook Road was rated Good; inspectors found safe, kind and personalised care, but there was no registered manager in post at the inspection.
The inspection took place on 21 June 2018 and was announced. One inspector spoke with people living at the home, relatives, staff, managers and healthcare professionals. They reviewed care plans, risk assessments, medicines records, staff recruitment files and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe. Staff understood people's needs, supported their independence and involved them in choices about care, food and activities.
The home had enough staff on the day, followed safe recruitment checks and managed medicines safely. Care was reviewed regularly and the home worked with healthcare professionals. There was not a registered manager in post, although an application had been submitted.
People felt safe
People and relatives told inspectors they felt safe. Staff had safeguarding training and understood how to report concerns.
“People and their relatives told us they felt safe at 24 Seabrook Road.” from the report
Personalised risk support
Risk assessments were tailored to each person. They included known triggers and guidance on reducing risks in the least restrictive way.
“Each risk assessment identified potential triggers, known behaviours and how best staff could support the person to reduce the risk or de-escalate the situation in the least restrictive way.” from the report
Support for independence
People were supported to make choices, learn household and budgeting skills, access the community and build relationships.
“People were encouraged and supported to be as independent as possible.” from the report
Kind relationships
Staff knew people well and adapted their approach to their individual communication and emotional needs.
“Staff had built positive, caring relationships with people.” from the report
No registered manager in post
needs fixingThere was no registered manager at the time of the inspection. The report says an application had been submitted, so families should ask whether this has since been completed.
“At the time of our inspection, there was not a registered manager in post.” from the report
Feedback surveys had not yet been sent
minorThe provider intended to send questionnaires after people had lived at the home for six months. This meant formal feedback surveys were not yet available when inspectors visited.
“Formal surveys to people, their relatives and healthcare professionals had yet to be sent requesting feedback.” from the report
- 01Has the manager's application to become the registered manager been approved, and who is legally responsible for the home now?
- 02How is the home covering the staff vacancy, and will the same staff team continue to provide care?
- 03Have formal surveys now been sent to people, relatives and healthcare professionals, and what changes followed from the feedback?
- 04How are people's personalised risk assessments reviewed when their needs or behaviour change?
- 05How will the home involve my relative in choosing activities, planning care and building independence?
This was the home's first comprehensive inspection since registration and covered all five key questions. This explanation was written from the published report of 10 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 24 Seabrook Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017
Registered with the Care Quality Commission on 8 May 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.