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CQC report explained · a residential care home

What the CQC found at 21 North View

Goodpublished 3 November 2022, 3 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for 21 North View.

The story over the years

Every inspection of 21 North View

4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. November 2022Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. August 2019Goodstayed Good
    Safe: GoodWell-led: Good
  3. January 2017Goodup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  4. January 2016Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. July 2024

    Registered with the Care Quality Commission on 9 July 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

Fees, photos and reviews from families

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Care at home

39 live-in carers within about an hour of South Tyneside

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,140 a week. 34 can care for a couple. 10 years' experience on average.

Mebinone Meshack A.
2 reviews
From £875 a week, 4 years caring
Based about 2 minutes from South Tyneside
Sithembiso S.
1 review
From £924 a week, 20 years caring
Based about 9 minutes from South Tyneside. Can care for a couple
David R.
2 reviews
From £1,120 a week, 15 years caring
Based about 15 minutes from South Tyneside. Can care for a couple
Evelyn S.
2 reviews
From £1,050 a week, 16 years caring
Based about 25 minutes from South Tyneside. Can care for a couple
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Judith W., about Petty Tutsirai C.
See live-in carers near South TynesideProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.