CQC report explained · a residential care home
What the CQC found at 2 Windsor Avenue
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were assessed and managed, and there were enough staff to meet people's needs. Medicines and infection control were managed safely.
- Effective?
- Good
- Staff had relevant training and supervision. People received support with food, drink, health appointments, communication and decisions about their care.
- Caring?
- Good
- Staff knew people well and treated them with warmth, kindness, dignity and respect. People were involved in decisions and supported to maintain relationships.
- Responsive?
- Good
- Care plans contained detailed information about people's needs, backgrounds and preferences. People were supported with their routines, hobbies, ambitions and communication needs.
- Well-led?
- Good
- The home had an open culture and quality checks were in place. Feedback from people, relatives and staff was used to help develop the service.
What inspectors found, May 2018
2 Windsor Avenue was rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns.
The inspection was unannounced and took place on 26 March 2018. One inspector spoke with people living in the home, relatives, staff, managers and health and social care professionals. Records about care, medicines, staffing, training, complaints and quality checks were also reviewed.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found that people were protected from harm, received their medicines safely and had enough staff support. Staff were trained and supported, and people's health, diet, choices and communication needs were understood.
People were treated with kindness and respect. Care was personalised, and people were supported to keep relationships, follow their interests and take part in community activities. The home had systems to monitor quality and deal with complaints and incidents.
The overall rating stayed Good, as it had been at the previous inspection in March 2016. The report said there was no evidence of serious risks or concerns.
People felt safe
Inspectors found that safeguarding procedures, risk assessments and staffing arrangements protected people from harm and supported their personal safety.
“Staff followed the procedures for safeguarding people from the risks of harm or abuse.” from the report
Kind and respectful care
Staff had positive relationships with people and supported their privacy, dignity, choices and family connections.
“People were treated with kindness, respect and compassion.” from the report
Personalised support
Care plans reflected people's backgrounds, needs, communication and interests. People were supported to follow their preferred routines and activities.
“People received personalised care that was responsive to their needs.” from the report
Good oversight
The home had organised records and systems to monitor care, staffing, policies and procedures. Incidents and complaints were reviewed and acted on.
“Established quality assurance systems were in place to continually assess, monitor and evaluate the quality of people's care.” from the report
Low-level concerns had been raised
minorA couple of low-level concerns had been raised since the previous inspection. Inspectors found that the home acted immediately and changed procedures where needed.
“there had been a couple of low level concerns raised since the previous inspection and we saw that action had been taken immediately to rectify the concerns” from the report
- 01Who is currently overseeing the day-to-day running of the home while the registered manager is absent?
- 02How will my relative's care plan be reviewed, and how will our family be involved in any changes?
- 03How will staff support my relative's communication needs and make information easy for them to understand?
- 04How will you support my relative to keep family and friendships and take part in activities they enjoy?
- 05What were the low-level concerns raised since the previous inspection, and what changes were made in response?
This was an unannounced inspection of the overall service, including all five CQC questions, people's experience, the premises, care records, medicines, staffing and quality systems. This explanation was written from the published report of 15 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 2 Windsor Avenue
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 5 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.