CQC report explained · a residential care home
What the CQC found at 19 Lower Dolcliffe Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, safe recruitment, enough staff and generally suitable safeguarding arrangements. One incident had not been reported to CQC, but this was corrected during the inspection.
- Effective?
- Good
- Care was based on regular assessments and staff had relevant training and supervision. Food preferences, healthcare needs, communication and consent were supported.
- Caring?
- Good
- Staff were observed treating the person warmly and respectfully. The home promoted privacy, dignity, independence and involvement in care decisions.
- Responsive?
- Good
- Care plans reflected the person's needs, preferences and communication methods. The person was supported to maintain relationships, pursue interests and use the local community, but complaints were not handled according to the home's written procedure.
- Well-led?
- Good
- Regular audits identified improvements and action plans were followed up. Staff were involved in learning and the manager was described as engaged in the service.
What inspectors found, August 2021
19 Lower Dolcliffe Road was rated Good; inspectors found personalised, respectful care, with improvements needed in complaints handling and one medicines record.
This was the first inspection since the home registered in 2019. One inspector visited on 17 June 2021, spoke with four staff and reviewed care, medicines, recruitment, training and management records. The person living at the home chose not to speak with the inspector.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found detailed, personalised care plans, respectful staff, safe recruitment, appropriate training and support for choice, independence and community involvement.
There were some issues to put right. Information about the desired outcome of medicines given when needed was missing, but the manager said this was corrected during the inspection. The home had also dealt with complaints verbally instead of following its written procedure for giving complainants a written response.
Personalised care
Care plans were detailed and tailored to the person's needs, preferences and communication. Staff regularly checked that care remained suitable.
“Care plans were extremely person-centred. Care was planned and delivered in line with the person's individual assessments.” from the report
Respect and independence
Staff promoted choice, privacy and dignity. The person was supported to develop independent living skills and take part in the local community.
“The person's privacy, dignity and independence was respected.” from the report
Staff training and recruitment
The home carried out background checks and references before employing staff. Staff had relevant training, experience, supervision and appraisal.
“Staff had received a range of training in areas appropriate to the needs of people using the service.” from the report
Quality monitoring
The home used regular audits to identify improvements and followed up action plans. Staff were involved in discussing learning and service developments.
“There was a range of audit systems in place, which were carried out regularly and to a thorough standard.” from the report
Medicines given when needed
needs fixingRecords did not state the desired outcome for medicines given on an as-needed basis. The manager said this had been corrected during the inspection.
“The provider did not hold information about what the desired outcome should be.” from the report
- 01How do you now record the intended outcome when medicines are given on an as-needed basis?
- 02How will you make sure complaints receive a written response in line with your complaints policy?
- 03What changes were made after the incident that had not initially been reported to CQC?
- 04How will you continue to involve the person in care planning, food choices, activities and use of the local community?
- 05How often are care plans and risk assessments reviewed, and how are changes shared with staff?
This was a planned first inspection that assessed all five CQC key questions and included infection prevention and control arrangements. This explanation was written from the published report of 4 August 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 19 Lower Dolcliffe Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2019
Registered with the Care Quality Commission on 25 July 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.